Customer Supply Chain Planner

Interstate Batteries•Dallas, TX

About The Position

The Customer Supply Chain Planner manages inventory for assigned National Account locations in alignment with Interstate Batteries’ product and assortment strategy. The role supports sales growth and a positive customer experience by optimizing inventory levels and maintaining high product availability. It serves as a link between external customers, account teams, and category management, using sales, inventory, and trend data to guide replenishment and forecasting decisions. The Planner is accountable for customer inventory investment and performance metrics for assigned accounts, balancing availability with inventory levels and working capital. The position executes replenishment orders with minimal supervision, adjusts orders within established parameters, and escalates exceptions outside tolerance to the S&OP Manager. It also supports automated replenishment implementation and the expansion of the vendor-managed inventory program. The work environment involves prolonged computer use and seated posture, as well as regular use of hands to grasp or handle objects and the ability to talk and hear. Specific vision abilities include close vision, depth perception, and adjusting focus.

Requirements

At least 3 years of experience in supply chain planning, inventory management, replenishment, or demand planning.
Bachelor’s degree in Supply Chain Management, Business, or a related field.
Effective communication and collaboration skills for working with cross-functional teams and external customers.
Strong analytical and problem-solving skills with attention to detail.
Strong decision-making skills and the ability to make informed choices using data and analytics.
Strong organizational skills and the ability to manage multiple priorities and deadlines under minimal supervision.
Ability to manage inventory across multiple customer accounts and locations.
Proficiency in Microsoft Office, particularly Excel.
Ability to use a computer for prolonged periods and sustain a seated posture for prolonged periods.
Ability to regularly use hands to grasp or handle, and to talk and hear.
Specific vision abilities including close vision, depth perception, and the ability to adjust focus.

Nice To Haves

Retail or vendor-managed inventory (VMI) experience.
Experience with ERP or inventory planning systems.
Experience with data visualization tools such as Tableau or Power BI.

Responsibilities

Manage inventory for assigned National Account locations, optimizing inventory levels and in-stock availability in alignment with product and assortment strategy.
Execute replenishment ordering on schedule and monitor order accuracy and fill rates.
Review system alerts and replenishment exceptions, including capacity constraints, store-level out-of-stocks, and overstocks; identify root causes and drive corrective actions.
Analyze changing trends, sales history, and inventory positions to develop forecasting insights and recommend demand and replenishment plan adjustments.
Collaborate with external customers, account teams, and category management on seasonal changes, product lifecycle transitions, new store openings, and other assortment changes.
Develop and maintain accurate store/SKU master data, including item, location, and replenishment parameters such as minimum/maximum levels, safety stock, lead times, and order cycles.
Prepare summaries and report key metrics, including in-stock rate, inventory turns, weeks of supply, forecast accuracy, and fill rate, for internal and external audiences.
Support implementation of automated order replenishment by monitoring performance, evaluating issues, and recommending adjustments.
Execute inventory replenishment across additional National Account locations as the VMI program expands.
Perform ad-hoc analysis and support process improvement initiatives.
Manage customer inventory investment and assigned-account inventory performance metrics, balancing in-stock availability against inventory levels and working capital.
Maintain relationships with internal stakeholders, including account teams, category management, S&OP, and distribution/logistics, and external customer replenishment and buying teams.
Adjust replenishment orders within established parameters and escalate exceptions outside tolerance to the S&OP Manager.