Customer Supply Chain Planner

Interstate Batteries•Dallas, TX

About The Position

The Customer Supply Chain Planner manages inventory for assigned National Account locations in alignment with Interstate Batteries’ product and assortment strategy. The role supports sales growth and a positive customer experience by optimizing inventory levels and maintaining high stock availability. It serves as a key link between external customers, account teams, and category management, translating sales, inventory, and trend data into replenishment and forecasting decisions. The Planner is accountable for customer inventory investment and inventory performance metrics for assigned accounts, balancing in-stock availability with inventory levels and working capital. The position manages replenishment orders with minimal supervision, adjusts orders within established parameters, and escalates exceptions outside tolerance to the S&OP Manager. It also supports automated replenishment implementation and the expansion of the vendor-managed inventory program.

Requirements

At least 3 years of experience in supply chain planning, inventory management, replenishment, or demand planning.
Bachelor’s degree in Supply Chain Management, Business, or a related field.
Effective communication and collaboration skills for working with cross-functional teams and external customers.
Strong analytical and problem-solving skills with attention to detail.
Sound decision-making skills and the ability to make informed choices based on data and analytics.
Strong organizational skills and the ability to manage multiple priorities and deadlines under minimal supervision.
Ability to manage inventory across multiple customer accounts and locations.
Proficiency in Microsoft Office, particularly Excel.
Ability to use a computer for prolonged periods; sustain a seated posture for prolonged periods; regularly use hands to grasp or handle; and talk and hear. Specific vision abilities include close vision, depth perception, and ability to adjust focus.

Nice To Haves

Retail or vendor-managed inventory (VMI) experience.
Experience with ERP or inventory planning systems.
Experience with data visualization tools such as Tableau or Power BI.

Responsibilities

Manage inventory for assigned National Account locations, optimizing inventory levels and in-stock availability in alignment with product and assortment strategy.
Execute replenishment orders on schedule according to established order frequency, and monitor order accuracy and fill rates.
Review system alerts and replenishment exceptions, including capacity constraints, store-level out-of-stocks, and overstocks; identify root causes and drive corrective actions.
Analyze changing trends, sales history, and inventory positions to develop forecasting insights and recommend changes to demand and replenishment plans.
Collaborate with external customers, account teams, and category management on seasonal changes, product lifecycle transitions, new store openings, and other assortment changes.
Develop and maintain accurate store and SKU master data, including item, location, and replenishment parameters such as min/max, safety stock, lead times, and order cycles.
Prepare summaries and report key metrics, including in-stock rate, inventory turns, weeks of supply, forecast accuracy, and fill rate, for internal and external audiences.
Support implementation of automated order replenishment by monitoring performance, evaluating issues, and recommending adjustments.
Execute inventory replenishment across additional National Account locations as the VMI program expands.
Perform ad-hoc analysis and support process improvement initiatives.
Manage inventory performance metrics for assigned accounts and escalate exceptions outside established tolerances to the S&OP Manager.