Supplier Support Specialist 1

Vermont Information Processing • Colchester, VT

18d • $49,920 - $54,080 • Hybrid

About The Position

VIP is seeking a Supplier Support Specialist to join its Support Team. Supplier Services focuses on moving data between distributors and suppliers in the beverage industry. This role supports beverage suppliers with sales data collection services and reporting solutions. Supplier Support Specialists work as part of a team to support a designated group of customers.

Requirements

• Strong analytical and reasoning skills.
• Ability to communicate clearly and effectively.
• Excellent organizational skills.
• Strong computer skills, including proficiency with Microsoft Excel and business software applications.

Nice To Haves

• At least one year of customer support experience preferred.
• Bachelor's or associate degree preferred.
• Beverage industry knowledge is a bonus.

Responsibilities

• Establish positive, professional, and trustworthy relationships with customers and help them use the software efficiently.
• Build supplier relationships by providing responsive support, addressing concerns, and connecting customers with appropriate internal resources.
• Help customers understand the quality and reliability of the data and how it contributes to their product's success.
• Address customer concerns promptly and direct them to the appropriate resources.
• Prioritize daily, weekly, and monthly responsibilities for the company and customers.

Benefits

• Health insurance.
• Vision and dental expense reimbursement.
• 401(k) match and employer contributions.
• Life and disability insurance.
• Health savings and flexible spending accounts.
• Paid parental leave.
• Discounted gym memberships.
• Combined time off and floating holidays.
• Flexible and hybrid schedules.
• On-site child care center in Vermont.
• On-site fitness center in Vermont.
• On-site health clinic in Vermont.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed