Supplier Support Specialist 1
About The Position
VIP is seeking a Supplier Support Specialist to join its Support Team. Supplier Services focuses on moving data between distributors and suppliers in the beverage industry. This role supports beverage suppliers with sales data collection services and assists them with reporting solutions. Supplier Support Specialists work as part of a team to support a designated group of customers. The role involves building professional and trustworthy customer relationships, helping customers use the software efficiently, responding to concerns, and connecting customers with internal resources. It also helps suppliers understand the quality and reliability of the data and how it contributes to their products’ success. Responsibilities must be prioritized daily, weekly, and monthly for both the company and its customers. The position is full-time and hybrid, with three days on-site in Colchester, Vermont. Annual compensation is $49,920–$54,080. Full-time offers are contingent upon passing a pre-employment drug screening and background check.
Requirements
- Strong analytical and reasoning skills.
- Ability to communicate clearly and effectively.
- Excellent organizational skills.
- Strong computer skills, including proficiency with Microsoft Excel and business software applications.
- At least one year of customer support experience is preferred.
- A bachelor's or associate degree is preferred.
- Beverage industry knowledge is a bonus.
Nice To Haves
- At least one year of customer support experience.
- A bachelor's or associate degree.
- Beverage industry knowledge.
Responsibilities
- Establish positive, professional, and trustworthy relationships with customers and help them work toward efficient use of the software.
- Build strong supplier relationships by providing responsive support, addressing concerns, and connecting customers with appropriate internal resources.
- Help customers understand the quality and reliability of the data and how it contributes to their product’s success.
- Ensure customer concerns are addressed in a timely manner and directed to the appropriate resources.
- Prioritize daily, weekly, and monthly responsibilities for the company and the customer.
Benefits
- Health insurance
- Vision and dental
- Expense reimbursement
- 401(k) match and employer contributions
- Life and disability insurance
- Health savings and flexible spending accounts
- Paid parental leave
- Discounted gym memberships
- Combined time off and floating holidays
- Flex and hybrid schedules
- On-site child care center in Vermont
- On-site fitness center in Vermont
- On-site health clinic in Vermont
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
