Supplier Quality Specialist – West Coast Regional Lead (Onsite Role)

Olaplex•Los Angeles, CA

26d•Onsite

About The Position

OLAPLEX is seeking a highly analytical, detail-oriented, hands-on Supplier Quality Specialist to serve as its primary West Coast quality presence. The role connects West Coast contract manufacturers with corporate Quality, Operations, and Supply Chain teams, combining on-site production oversight and physical product testing with supplier relationship management and continuous improvement. The position is based in the Los Angeles Metro area, with 90% of time spent onsite at the primary contract manufacturer and 25–30% travel to other local contract manufacturing sites, as production schedules require. The specialist oversees active production runs, conducts line audits and final lot assessments, executes AQL-based inspections, and performs torque, leakage, seal, aesthetic, and packaging tests. The role also identifies and escalates deviations, leads site-level root cause investigations, issues and manages SCARs, follows CAPAs through verification and closure, tracks non-conformances, and investigates customer complaints with contract manufacturers. The specialist ensures manufacturing and packaging activities meet ISO 22716 and cosmetic cGMP requirements and provides corporate teams with inspection records, defect trends, and real-time reporting using Google Workspace and enterprise tools.

Requirements

At least 4 years of hands-on Quality Assurance experience in personal care, cosmetics, or beauty manufacturing.
Proven experience working onsite with third-party contract manufacturers in an outsourced production environment.
Must be based in the Los Angeles Metro area and able to travel locally to regional contract manufacturing sites as production schedules require.
Willingness and ability to spend 90% of time onsite at the primary contract manufacturer and travel 25–30% to other contract manufacturers.
Proficiency in root cause analysis techniques and structured problem-solving methodologies for investigating line failure modes.
Deep understanding of ISO 22716 and cosmetic cGMP guidelines.
Comfort operating precision measurement tools such as torque meters, digital calipers, and visual gauges and performing repetitive, high-precision physical testing.
Strong attention to detail and ability to detect subtle packaging, aesthetic, or process variations.
Excellent written and verbal communication skills, including the ability to communicate clearly and constructively with plant operators, plant management, and cross-functional teams in New York.
Advanced proficiency in Google Workspace, including Sheets, Forms, and Docs.
Familiarity with quality management systems or ERPs for data tracking and defect trending.

Responsibilities

Serve as the primary liaison between West Coast contract manufacturers and corporate Quality, Operations, and Supply Chain teams.
Build working relationships with contract manufacturer leadership and floor personnel while maintaining rigorous quality oversight.
Visit local contract manufacturers according to production schedules to oversee active runs, conduct line audits, and assess finished product lots.
Conduct lot acceptance inspections using established AQL sampling plans and OLAPLEX specifications.
Perform torque testing of caps, pumps, and closures; test seal integrity under ambient, pressure, or vacuum conditions; and inspect fill levels, label alignment, lot/expiration-code accuracy, and packaging integrity.
Recognize production deviations and out-of-spec conditions, initiate line holds when required, and escalate issues to supervisors and headquarters in real time.
Draft and issue Supplier Corrective Action Requests to contract manufacturers or material suppliers for significant non-conformances.
Lead site-level root cause investigations using structured problem-solving methodologies in coordination with contract manufacturer and supplier quality teams.
Evaluate proposed corrective actions, verify their effectiveness, and close investigations and associated CAPAs in a timely manner.
Maintain and update the centralized Supply Issue Log / NC Tracking Log for corporate visibility.
Review customer complaints in the internal CRM system and initiate and drive contract manufacturer investigations, including review of retain samples and production records.
Ensure manufacturing and packaging activities comply with ISO 22716 and cosmetic cGMP requirements.
Maintain inspection logs, trend defect data, and create daily or weekly dashboards using Google Sheets, Forms, and enterprise tools.

Benefits

Annual bonus eligibility.
Flexible paid time off.
11 paid holidays.
Company contributions to medical, dental, and vision insurance for employees and their families.
Company-paid employee life insurance and optional additional life insurance.
Short- and long-term disability coverage options.
Up to 18 weeks of parental leave for birthing parents and up to 10 weeks for non-birthing new parents.
Roth and 401(k) plans with a 100% match on the first 4%, immediately vested.
Professional development reimbursement program.
Twenty free products per year and a friends-and-family discount.
Opportunity to participate in the Bond Builder DEI committee.