Supplier Performance Specialist

Airbus•Grand Prairie, TX

7d•Onsite

About The Position

Airbus Helicopters is looking for a Supplier Performance Specialist to serve as the strategic backbone of our helicopter rotable supply chain. Managing a high-impact portfolio of OEMs and MRO providers, you won't just track KPIs; you will own the end-to-end reliability of our fleet’s mission-ready parts. If you are a data-driven problem solver with 7+ years of experience in complex supply chains and a knack for turning supplier relationships into performance results, we want to speak with you. As our Supplier Performance Specialist, you’ll report to the MRO Equipment Manager and work alongside a cross-functional squad that values transparency, quick thinking, and data-backed decisions. We’re a team that thrives on solving puzzles—whether it’s a turnaround time challenge or a complex warranty claim—and we support one another to ensure our customers never miss a mission.

Requirements

Bachelor's degree in Supply Chain Management, Business Administration or a related field, or equivalent experience
Seven (7) years experience in a Supply Chain, Procurement, or vendor management environment.
Google Workspace or Microsoft Office

Nice To Haves

Master’s degree in Business Administration or related field
Three (3) years experience in the aerospace, aviation, or a similar field
Three (3) years experience in MRO processes
Three (3) SAP experience in SD, MM, WM or SD environment
APICS Certification (CSCP, CTSC, or CPIM)

Responsibilities

Supplier Performance Management: Serves as the primary point of contact for a portfolio of assigned suppliers, holding full accountability for monitoring their operational performance in terms of quality, delivery, and cost.
Repair Processing and Material Routing: As required, creates Service Orders, Purchase Requisitions, Purchase Orders, & Deliveries/TF(s) and initiate work orders/requests with suppliers for RMA(s) as required.
Work in Progress (WIP) Management: Tracks WIP & provides exchange offers to customers when necessary & advanced exchanges when requested. Ensure timely and accurate closure of service orders after delivery and on status/reporting tools to maintain accurate WIP & OTR (on-time requested by customer).
Rotable Pool Inventory Support: Contributes to maintain inventory accuracy with location of parts in the system (SAP).
KPI Tracking and Analytics: Meticulously track key performance indicators (KPIs) such as Turnaround Time (TAT) and On-Time Delivery (OTD). Use advanced data analytics to identify performance trends, forecast material flow, and proactively identify risks and opportunities.
Performance Reviews: Prepares for and leads periodic performance review meetings with suppliers. Present data-driven insights, broadcast performance scorecards, and work collaboratively to develop and implement improvement initiatives.
Issue Resolution and Recovery: Leads and coordinates corrective action plans in the event of KPI deviations or non-conformances, ensuring timely and effective resolution. This includes leading supplier recovery plans for underperforming suppliers.
Warranty Management: Manages the warranty and claim process for parts that experience quality escapes after repair or overhaul, ensuring prompt and satisfactory resolution.
Risk Management: Monitors supplier risks and develops mitigation plans to minimize potential disruptions to the supply chain. This includes conducting risk analyses such as load versus capacity assessments.
Builds and monitor delivery schedules with Suppliers in accordance with customer priorities
Builds and Maintain Suppliers scorecards
Prepares external repair forecast and accurately coordinates with external suppliers/vendors
Provides estimated delivery dates and supplier/vendor progress reports to Customer experience team
Challenges shops and repair suppliers on turnaround times and costs are within the defined threshold.
Reporting: Updates and maintains status dashboards for internal stakeholders and customers, providing regular reports on supplier performance to the Equipment Manager and senior management.
Training & Development: Completes all mandatory recurrent training and participates in professional development opportunities to stay current with industry best practices and quality systems (e.g., AS9100, Lean, Six Sigma).
Meetings & Collaboration: Attends and actively participates in internal cross-functional meetings with procurement, quality, engineering, and logistics teams.
Contractual Compliance: Monitors and enforces contractual performance requirements, linking supplier performance to contractual obligations and assisting with the claim process where applicable. As well as assist Procurement in establishing targeted supplier service level agreements
On-site Visits: Conducts regular on-site visits to supplier locations to support performance recovery efforts and assess manufacturing processes and capabilities.

Benefits

Competitive base salary
incentive compensation which may include profit sharing schemes
retirement savings plan
Employee Stock Ownership Plan (“ESOP”)
Paid time off
personal time
holidays
generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
prescription
dental
vision
life
disability
Employee Assistance Plan (“EAP”)
other supplemental benefit coverages
Upskilling and development opportunities through our global Leadership University
unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
opportunity to participate in accelerated development programmes
national and international mobility