Supervisory Veterans Service Representative (Assistant Coach)

Veterans Benefits Administration•Seatac, WA

5d•Onsite

About The Position

The Supervisory Veterans Service Representative (Assistant Coach) serves as the Coach’s full alter ego, performing the Coach’s duties when the Coach is absent and sharing those responsibilities daily. The position provides assistant supervision for one team within the Disability Activity Rating Site (DRAS) and ensures continuity of team supervision. The incumbent helps ensure the team meets quality, timeliness, and performance goals while using resources cost-effectively. The position is scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m. It is eligible for situational (ad hoc) telework only, subject to supervisory approval; the employee must report to the official duty station each scheduled workday, and routine or recurring telework is not authorized. This is not a virtual position. Compressed or flexible scheduling is not available.

Requirements

For a GS-12 position, meet the time-in-grade requirement of 52 weeks at the GS-11 level in Federal service by the announcement closing date.
Have specialized experience performing technical assignments affecting the field of VA compensation and pension benefits programs, requiring interpretation of the full range of C&P laws and regulations, including Court of Appeals for Veterans’ Claims precedent opinions and authoritative General Counsel opinions.
Specialized experience may have been gained as a VSR Authorizer, RVSR, AQRS, or DRO; examples include quality assurance or auditing related to claims processing and benefit determination, adjudication and authorization of compensation, pension, and claims, or reconsideration of claims appeal cases and preparation or presentation of those cases.
Be a U.S. citizen.
Register with Selective Service if a male born after December 31, 1959.
Meet applicable probationary or trial-period requirements, including a one-year supervisory probationary period if not previously completed in a Federal position.
Successfully complete a background or security investigation and the online onboarding process.
Provide acceptable identification to complete pre-employment requirements, including Form I-9.
Submit an SF-50 demonstrating time-in-grade eligibility; if the most recent SF-50 does not demonstrate a full year at the required grade, provide an additional SF-50 that does.
Meet the qualifications by the announcement closing date of November 3, 2026.

Responsibilities

Perform the Team Coach’s duties in the Coach’s absence and share those responsibilities on a daily basis.
Ensure the team’s quality and timeliness of service meet performance indicator goals.
Use resources cost-effectively to accomplish the team’s assigned outcomes.
Gather and interpret data concerning service issues and recommend appropriate action.
Analyze and interpret laws, rules, and regulations and assess their effects on new policies, procedures, or operating methods.
Monitor leave balances, approve or deny leave, and certify timecards.
Run production and workload reports.
Communicate with senior management.