Supervisory Veterans Service Representative (AVSCM)

Veterans Benefits Administration•Las Vegas, NV

11d

About The Position

The Supervisory Veterans Service Representative manages Veterans Service Center division operations through personnel who provide information, advice, and assistance about VA benefits to Veterans and their dependents, and deliver outreach services to consumer groups. The position oversees division workflow and staffing, directs the delivery of VA benefit programs, and exercises authority over division personnel actions. It ensures effective use of resources and quality of work, establishes division policies and procedures, and makes final decisions on the most difficult or critical claims that may create unusual liability for the Federal Government. The role forecasts short- and long-range workload and related resource needs, approves responses to Congressional, White House, and other special inquiries, and serves as a technical advisor to the Regional Office Director on Compensation and Pension programs. It maintains relationships with civic and Veteran organizations, supports equal employment opportunity, and reviews the most complex cases before final claims determinations. The schedule is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is based at its official duty station each scheduled workday; only situational telework may be approved case by case, and the position is not virtual.

Requirements

For GS-13, have one year of specialized experience equivalent to at least GS-12.
Have comprehensive knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans' compensation and pension benefits, sufficient to guide claims and appeals processing.
Have supervised, managed, or served as a project lead to accomplish performance and project goals.
Have knowledge of employee relations practices and/or labor relations practices.
Current Federal GS employees must meet time-in-grade requirements; GS-13 applicants must have served 52 weeks at GS-12.
U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
A background/security investigation is required.
A one-year probationary period may be required; selectees who have not previously completed a federal supervisory probationary period must serve one year.
Complete the online onboarding process and provide acceptable identification for employment eligibility verification.
Submit an SF-50 demonstrating time-in-grade eligibility when applicable.

Responsibilities

Plan, organize, coordinate, direct, and control division work.
Direct staffing, placement, assignment, and training to manage workflow and productivity.
Direct program activities for delivering VA benefits to Veterans, dependents, and beneficiaries.
Exercise authority over the full range of division personnel actions.
Ensure effective resource use and quality of work and services; establish division policies and procedures.
Make final decisions on the most difficult or critical claims that may commit the Federal Government to unusual liability.
Forecast short- and long-range division workload and plan for funds, staffing, space, equipment, and supplies.
Approve written responses to Congressional, White House, and other special inquiries concerning VA benefits.
Serve as technical advisor to the Regional Office Director on Compensation and Pension program administration.
Establish and maintain effective relationships with civic and Veteran organizations.
Ensure equal opportunities for division employees and support EEO policy and goals.
Review the most complex cases before final claims determinations.