Supervisory Veterans Service Representative (AVSCM)

Veterans Benefits Administration•Boise, ID

2d•Onsite

About The Position

The Supervisory Veterans Service Representative (AVSCM) manages Veterans Service Center division operations through personnel who provide information, advice, and assistance on VA benefits to Veterans and their dependents, and conduct outreach to consumer groups. The role directs the delivery of VA benefit programs and oversees division staffing, workflow, productivity, resources, and service quality. It also serves as a technical advisor to the Regional Office Director on Compensation and Pension programs and makes final decisions on especially difficult or critical claims that may create unusual liability for the Federal Government. The position is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. It requires reporting to the official duty station each scheduled workday. Situational (ad hoc) telework may be approved case by case with supervisory approval; routine or recurring telework is not authorized. This is not a virtual position. A financial disclosure report is required, and the position is not in a bargaining unit. The selectee must serve a one-year probationary period and may also be required to serve a supervisory probationary period. Applicants must meet the GS-13 qualification requirements, including one year of specialized experience equivalent to GS-12. There is no educational substitution at this grade level. Applicants must be U.S. citizens; other employment conditions include Selective Service registration for applicable males and a background/security investigation.

Requirements

One year of specialized experience equivalent to at least GS-12 in the normal line of progression for the occupation.
Comprehensive knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans' compensation and pension benefits, sufficient to provide guidance and direction on claims and appeals processing.
Experience supervising, managing, or serving as a project lead to accomplish performance and project goals.
Knowledge of employee relations practices, such as performance- or conduct-based actions, and/or labor relations practices, such as grievance processes or negotiations.
Current Federal GS employees must meet the GS-13 time-in-grade requirement: 52 weeks at GS-12 by the announcement closing date.
U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Must undergo a background/security investigation and complete online onboarding and employment-eligibility documentation.
Must serve a one-year probationary period; a supervisory probationary period may also be required.
Must report to the official duty station each scheduled workday; routine or recurring telework is not authorized.

Responsibilities

Plan, organize, coordinate, direct, and control the work of the division.
Direct division staffing, placement, assignment, and training to manage workflow and productivity.
Direct program activities for delivering VA benefits to Veterans, dependents, and beneficiaries.
Exercise authority over the full range of division personnel actions.
Ensure effective use of resources and the quality of work and services; establish division policies and procedures.
Make final decisions on the most difficult or critical claims that may commit the Federal Government to unusual liability.
Forecast short- and long-range division workload so funds, staffing, space, equipment, and supplies can be planned and provided.
Approve written responses to Congressional, White House, and other special inquiries concerning VA benefits.
Serve as technical advisor to the Regional Office Director on administration of Compensation and Pension programs.
Establish and maintain effective relationships with civic and Veteran organizations.
Ensure equal opportunities for division employees and support Equal Employment Opportunity policy and goals.
Review the most complex cases before final claims determination.