Supervisory Veterans Service Representative (Coach)
About The Position
The Supervisory Veterans Service Representative (Coach) leads an assigned team within a Veterans Service Center (VSC), BEST, or Pension Management Center division. The team provides information, advice, and assistance on Veterans benefits claims administered to veterans and their dependents, as well as outreach services to stakeholders. The Coach directs and oversees claims-processing work, advises division leadership on team operations, and manages personnel and resources to support program goals. This is a full-time position with a Monday-through-Friday schedule of 8:00 a.m. to 4:30 p.m. The position is not virtual and requires reporting to the official duty station each scheduled workday. Situational (ad hoc) telework may be approved case by case with supervisory approval; routine or recurring telework is not authorized. Relocation and recruitment incentives are not authorized, and a financial disclosure report is not required.
Requirements
- For GS-13, at least one year of specialized experience equivalent to the GS-12 grade level in Federal service, involving technical assignments affecting the field of VA Compensation and Pension Benefits Programs.
- Specialized experience must include interpreting relevant federal, state, and local laws and regulations, Compensation and Pension laws and regulations, or applicable Court of Appeals for Veterans' Claims precedent opinions and General Counsel opinions.
- Must meet the time-in-grade requirement: current Federal GS employees must have 52 weeks at GS-12 for a GS-13 position; qualifying time-in-grade documentation must be submitted.
- U.S. citizenship is required.
- Selective Service registration is required for males born after December 31, 1959.
- Selectees who have not previously completed a Federal supervisory probationary period must serve a one-year supervisory probationary period.
- May be required to serve a one-year probationary or trial period.
- Subject to a background/security investigation and completion of online onboarding and employment eligibility identification requirements.
- No educational substitution is available at this grade level.
Responsibilities
- Directs, plans, and assigns work priorities for subordinates; demonstrates expertise in all phases of claims processing and serves as the final technical authority over the final work product.
- Advises the division manager or assistant division manager on daily team operations, including performance and workload management, to achieve Veterans benefits program goals and objectives.
- Liaises with government and non-government agencies, including Veterans Service Organizations, to facilitate cooperative efforts and exchanges benefiting veterans.
- Supervises personnel by issuing instructions, evaluating performance, resolving employee complaints, taking disciplinary actions, identifying training needs, conducting interviews, and making recommendations on appointments, promotions, or reassignments.
- Oversees responses to higher-level inquiries and the gathering of information or evidence needed to ensure pending claims are properly adjudicated.
- Maintains effective labor-management relationships and carries out personnel-management duties in accordance with applicable laws, policies, labor-management agreements, directives, and regulations.
- Uses resources cost-effectively to accomplish the team's assigned outcomes.
- Ensures team service quality and timeliness meet performance indicator goals.
Benefits
- Federal employee benefits package available to employees and their families; specific benefits depend on position eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
