Supervisory Veterans Service Representative (Coach)

Veterans Benefits Administration•Seatac, WA

9d•Onsite

About The Position

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Disability Rating Activity Section (DRAS) division. The team provides information, advice, and assistance on veterans’ benefits claims administered to veterans and their dependents, and provides outreach services to stakeholders. The role directs and assigns team work, ensures claims work meets applicable standards and goals, and has final technical authority over the team’s final work product. The Coach advises division leadership on daily operations, including performance and workload management, and coordinates with government and non-government agencies to support programs benefiting veterans. The position supervises personnel, including evaluating performance, resolving employee complaints, taking disciplinary actions, identifying training needs, and making recommendations regarding appointments, promotions, and reassignments. It also oversees responses to higher-level inquiries and the gathering of information or evidence needed to properly adjudicate pending claims. The Coach maintains effective labor-management relationships and carries out personnel management duties in accordance with applicable laws, policies, agreements, directives, and regulations. This is a full-time position with a Monday-through-Friday schedule of 7:30 a.m. to 4:00 p.m. Compressed or flexible scheduling is not available. The position is not virtual and requires reporting to the official duty station each scheduled workday. Situational (ad hoc) telework may be approved case by case with supervisory approval; routine or recurring telework is not authorized. Relocation and recruitment incentives are not authorized. A one-year probationary period may be required, including a one-year supervisory probationary period for selectees who have not previously completed one in a Federal position.

Requirements

For GS-13, one year of specialized experience equivalent to the GS-12 grade level in the Federal Service.
Specialized experience must involve technical assignments affecting the VA Compensation and Pension Benefits Programs, potentially requiring interpretation of applicable laws and regulations or relevant court and General Counsel opinions.
Examples of qualifying experience include performing Assistant Coach duties, assisting Coaches with daily responsibilities, ensuring teams meet qualification and timeliness performance goals, and using resources cost-effectively to achieve assigned outcomes.
Current Federal GS employees must meet time-in-grade requirements by the announcement closing date: 52 weeks at the GS-12 level for a GS-13 position.
Current VBA employees requesting reassignment or change to a lower grade must currently hold GS-13 or higher, and their current position must have a promotion potential of at least GS-13.
Must be a U.S. citizen.
Selective Service registration is required for males born after December 31, 1959.
Must undergo a background/security investigation and complete required onboarding and employment eligibility verification.
A one-year probationary period may be required; selectees who have not previously completed a Federal supervisory probationary period must serve a one-year supervisory probationary period.
There is no educational substitution at this grade level.

Responsibilities

Directs, plans, and assigns work priorities for subordinates; demonstrates expertise in all phases of claims processing and exercises final technical authority over the final work product.
Advises the division manager or assistant division manager on daily team operations, including performance and workload management, to help achieve division goals and objectives for VA benefits programs.
Liaises with government and non-government agencies, including Veterans Service Organizations, to facilitate cooperative efforts and exchanges in programs benefiting veterans.
Supervises personnel by issuing instructions, evaluating performance, hearing and resolving employee complaints, taking disciplinary actions, identifying training needs, and conducting interviews and making recommendations for appointments, promotions, or reassignments.
Oversees responses to higher-level inquiries and obtains necessary information or evidence to ensure pending claims are properly adjudicated.
Maintains effective labor-management relationships and carries out personnel management duties in accordance with applicable laws, policies, labor-management agreements, directives, and regulations.