Supervisory Veterans Service Representative (Assistant Coach)

Veterans Benefits Administration • Seatac, WA

6d • Hybrid

About The Position

The Supervisory Veterans Service Representative (Assistant Coach) serves as the Coach’s full alter ego, performing the Coach’s duties in their absence and sharing those responsibilities daily to ensure continuity of team supervision. The position is assistant supervisor of a team within the Decision Review Operations Center (DROC). The role is at the full performance grade level, GS-12. The position is eligible for situational (ad hoc) telework only, with the employee required to report to the official duty station on each scheduled workday. Routine or recurring telework is not authorized, and this is not a virtual position. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m.; compressed or flexible schedules are not available. Relocation and recruitment incentives are not authorized, and a financial disclosure report is not required.

Requirements

• For GS-12 qualification, have specialized experience performing technical assignments affecting the entire field of VA compensation and pension benefits programs, requiring interpretation of the full range of C&P laws and regulations, including precedent opinions of the Court of Appeals for Veterans’ Claims and authoritative opinions of the General Counsel.
• Qualifying specialized experience may have been gained as a VSR Authorizer, RVSR, AQRS, or DRO. Examples include quality assurance or auditing related to claims processing and benefit determination; adjudication and authorization of compensation, pension, and claims; and determining whether to reconsider claims appeal cases and preparing or presenting those cases.
• Current Federal GS employees must meet time-in-grade requirements by the announcement closing date: 52 weeks at GS-11 for a GS-12 position. Supporting SF-50 documentation is required.
• Be a U.S. citizen.
• Register with Selective Service if a male born after December 31, 1959.
• Submit to a background/security investigation.
• Complete any required one-year probationary period and, if not previously completed in a Federal position, a one-year supervisory probationary period.
• Complete the online onboarding process and provide acceptable identification for I-9 employment verification.
• Meet all requirements by the announcement closing date of November 3, 2026.
• No educational substitution is available at this grade level.

Responsibilities

• Perform the Team Coach’s duties in their absence and share those responsibilities on a daily basis.
• Ensure continuity of team supervision.
• Ensure the team’s quality and timeliness of service meet performance indicator goals.
• Use resources cost-effectively to accomplish the team’s assigned outcomes.
• Gather and interpret data concerning service issues and recommend appropriate action.
• Analyze and interpret laws, rules, and regulations and assess their effects on new policies, procedures, or operating methods.
• Monitor leave balances, approve or deny leave, and certify timecards.
• Run production and workload reports.
• Communicate with senior management.

Benefits

• Federal employees and their families have access to a comprehensive range of benefits; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed