Supervisory Veterans Service Representative (AVSCM)

Veterans Benefits Administration•Atlanta, GA

9d•Onsite

About The Position

The Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager) shares responsibility for managing Veterans Service Center division operations through staff responsible for claims processing, providing information, advice, and assistance on VA benefits to veterans and their dependents, and delivering outreach services to stakeholders. The position plans, organizes, coordinates, directs, and controls division work; develops methods and procedures to support priorities; and ensures effective use of resources and quality services. It exercises technical authority over difficult or critical claims and serves as a technical advisor on Compensation and Pension programs. The role forecasts division workload and related resource needs, reviews correspondence for approval, and builds stakeholder relationships to share information about agency programs and policies. It also supports equal employment opportunity, coordinates work-related changes with station management and other division leaders, and consults with supervisors and union representatives to address employee performance issues, complaints, or grievances. This is a full-time, office-based position with a Monday–Friday schedule of 8:00 a.m.–4:30 p.m. The position is not virtual and requires reporting to the official duty station each scheduled workday. Only situational, ad hoc telework may be approved on a case-by-case basis with supervisory approval; routine or recurring telework is not authorized. Occasional travel may be necessary for training, meetings, or customer interactions.

Requirements

U.S. citizenship.
For current Federal GS employees, meet the GS-14 time-in-grade requirement: 52 weeks at GS-13 by the announcement closing date.
At least one year of specialized experience equivalent to GS-13, including comprehensive knowledge of veterans' benefit programs or VBA business lines and laws affecting veterans' compensation and pension benefits to guide claims and appeals processing.
Experience supervising, managing, or serving as a project lead to accomplish performance and project goals.
Knowledge of employee relations and/or labor relations practices, such as performance or conduct-based actions, grievance processes, or negotiations.
Selective Service registration is required for males born after December 31, 1959.
Successfully complete required background/security investigation and onboarding requirements, including acceptable identity documents for Form I-9.
Serve a one-year probationary or trial period as applicable; selectees who have not previously completed a Federal supervisory probationary period must serve a one-year supervisory probationary period.
Meet qualification requirements by the announcement closing date of October 30, 2026.

Responsibilities

Plan, organize, coordinate, direct, and control the work of the division.
Revise and develop work methods to support division priorities.
Ensure effective resource utilization and the quality of work and services; establish division policies and procedures.
Make decisions on the most difficult or critical claims, including claims that may commit the Federal Government to unusual liability.
Forecast short- and long-range division workload and plan for adequate funds, staffing, space, equipment, and supplies.
Review correspondence to individuals, Congress, the White House, and other special inquiries for approval.
Serve as a technical advisor to the Service Center Manager and/or Regional Office Director on Compensation and Pension program administration.
Establish and maintain stakeholder relationships to exchange or distribute information about agency programs and policies.
Ensure equal opportunities for division employees and support Equal Employment Opportunity policies and goals.
Coordinate work-related changes with station management and division chiefs when changes affect other units or divisions.
Consult with supervisors and union representatives or officials to discuss and resolve employee performance issues, complaints, or grievances.