Supervisory Tax Examining Technician

Internal Revenue Service•Fresno, CA

3d•Onsite

About The Position

This position is for a Front Line Manager within the Small Business Self-Employed (SBSE) division. The role involves planning, assigning, and evaluating the work of subordinate employees, as well as providing guidance, training, and development opportunities. The manager will also be responsible for identifying and addressing performance or conduct issues, improving work processes, and ensuring program effectiveness. Specific duties include planning work, assigning tasks based on employee capabilities, developing performance standards, evaluating performance, providing advice and counsel, identifying training needs, reviewing program operations for trends and issues, conducting program reviews, coordinating with other specialists, and approving penalties. The position offers opportunities for learning and training to perform these duties.

Requirements

Must meet the minimum qualifications by the closing date of the announcement.
Must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the Federal service.
Specialized experience must demonstrate management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight.
Specialized experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled.
Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate (Time After Competitive Appointment - TACA).

Nice To Haves

Federal experience is not required.
Experience may have been gained in the public sector, private sector or through Volunteer Service.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

Plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work.
Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and make recommendations for outstanding performance recognition and/or disciplinary action.
Give advice, counsel, or instruction to employees on work and administrative matters.
Interview candidates for positions within the organization/unit and recommend appointment, promotion, or reassignment.
Hear and resolve complaints from employees, and refer group grievances and/or more serious unresolved complaints as appropriate.
Effect minor disciplinary measures, such as warnings and reprimands, and recommend other actions in more serious cases.
Identify developmental and training needs of employees, providing or arranging for needed development and training.
Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.
Develop or participate in developing performance standards and evaluate and document employee performance.
Ensure performance expectations are met and take timely action on performance or conduct issues.
Review program operations to identify trends, error patterns, and systemic issues affecting the quality, timeliness, and production of work within the unit.
Conduct periodic program and process reviews, at a minimum annually, and recommend improvements to enhance efficiency, support digitalization efforts, and maintain overall program effectiveness.
Coordinate with Labor Relation specialists, TIGTA, and the Fraud Coordinator on issues affecting unit operations.
Approve penalties and respond to due, data calls, and other ad hoc requests to support effective administration of the program.