Lead Tax Examining Technician

Internal Revenue Service•Ogden, UT

About The Position

This position is to be filled in the following area(s): TS - RICS-Return Integrity and Compliance Services - Taxpayer Services Service Center. The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Requirements

One year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service.
Applying tax examination workload procedures and technical duties to review and resolve taxpayer account issues.
Providing authoritative guidance to employees, including assistance with complex or unusual cases to ensure compliance and to identify, correct, and prevent errors in completed work.
Utilizing organizational terminology, quality assurance principles, and reporting data to coordinate workflow, monitor production, and resolve operational problems, including identifying trends, errors, and workflow issues and ensuring adherence to established procedures.
Applying administrative policies, procedures, and support functions to assist the supervisor in managing day-to-day operations, support performance monitoring, and performing in an acting supervisory capacity when necessary.
Managing the end-to-end workflow within the function processes and systems to evaluate employee performance and skill levels, assign work appropriately, and maintain balanced workloads.
Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment.

Responsibilities

Applies thorough knowledge of tax examination processes, procedures, and program requirements to independently review, analyze, and resolve a variety of taxpayer account issues within the assigned specialization.
Ensures all required actions are completed prior to case closure, including proper routing, documentation, and adherence to procedural requirements.
Maintains required production and quality levels consistent with employees performing similar work.
Distributes, balances, and monitors workload in accordance with established workflow, priorities, and job specialization to ensure equitable distribution and timely completion of assignments.
Provides authoritative guidance to employees, including assistance with complex or unusual cases to ensure compliance and to identify, correct, and prevent errors in completed work.
Utilizes organizational terminology, quality assurance principles, and reporting data to coordinate workflow, monitor production, and resolve operational problems, including identifying trends, errors, and workflow issues and ensuring adherence to established procedures.
Applies administrative policies, procedures, and support functions to assist the supervisor in managing day-to-day operations, support performance monitoring, and performing in an acting supervisory capacity when necessary.
Manages the end-to-end workflow within the function processes and systems to evaluate employee performance and skill levels, assign work appropriately, and maintain balanced workloads.