Supervisory Mission Support Specialist

Customs and Border Protection • Brownsville, TX

5d • Onsite

About The Position

This position is with the U.S. Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Field Operations, Laredo Field Office, in Brownsville, Texas. The role provides advisory and technical administrative services to management and supports analysis and improvement of work methods and procedures. Additional selections may be made for other organizational divisions or units within the listed duty location(s).

The incumbent plans, directs, coordinates, and supervises staff who provide and obtain mission support services. The position oversees administrative employees assessing program productivity, effectiveness, and efficiency, or analyzing and resolving administrative-support and staff-activity problems. Services may include financial management, management and information systems, budget, finance, procurement, personnel, telecommunications, logistics, records and files, printing, mail, travel, and office equipment. The specialist provides technical and administrative supervision to the division, carries out action plans and short-term objectives, and develops methods or procedures to address productivity problems.

The position is GS-13, with a listed salary range of $106,437 to $138,370. Applicants must meet federal employment, residency, background investigation, qualification, and applicable time-in-grade requirements. Newly appointed first-time CBP supervisors must complete mandatory leadership training, including three weeks of in-residence training in Harpers Ferry, West Virginia, within the first 90 days of appointment, unless previously completed. A supervisory probationary period of 18 months may be required.

Requirements

• U.S. citizenship.
• At least one year of specialized experience equivalent to the next lower grade level, performing duties such as contributing to management decisions; developing administrative program work methods, approaches, or procedures; preparing and delivering management briefings, project papers, reports, and correspondence; resolving or advising on complex problems; and carrying out action plans for short-term objectives.
• For applicants not currently employed by CBP, physical residence in the United States or its protectorates for at least three of the last five years, unless eligible for a residency waiver.
• Meet all qualification requirements, including applicable education requirements, and applicable time-in-grade requirements by 10/23/2026. Current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in federal service.
• Males born after 12/31/1959 must be registered with Selective Service.
• Pass the required pre-employment processes, which are conducted in English, including a background investigation and drug testing as applicable.
• Submit the required supporting documents and provide a resume that explicitly demonstrates the required specialized experience.
• New federal employees must serve a one-year probationary period during their initial permanent federal appointment; current or former federal employees may also be required to serve or complete a probationary period.
• Newly appointed first-time CBP supervisors must complete mandatory leadership training, including three weeks of in-residence training in Harpers Ferry, West Virginia, unless the training was previously completed.
• A supervisory probationary period of 18 months may be required upon appointment.

Responsibilities

• Plan, direct, coordinate, and supervise staff responsible for providing and obtaining mission support services.
• Supervise administrative employees who assess program productivity, effectiveness, and efficiency, or analyze and resolve problems in administrative support and staff activities.
• Provide complex administrative services, including financial management, management and information systems, budget, finance, procurement, personnel, telecommunications, logistics, records and files, printing, mail, travel, and office equipment.
• Provide technical and administrative supervision to the division.
• Establish and carry out action plans and accomplish short-term goals and objectives.
• Develop new methods or procedures for accomplishing work and solving productivity problems.
• Participate in and contribute to management decisions in assigned program areas.
• Develop and deliver briefings, project papers, status or staff reports, and correspondence to managers to support understanding and acceptance of findings and recommendations.
• Resolve or advise on complex problems and issues requiring analysis or troubleshooting of unusual conditions.

Benefits

• Federal employee benefits package, with benefits available to the employee and family; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed