Supervisory Mission Support Specialist

Customs and Border Protection•San Juan, PR

1d•Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Field Operations, San Juan Field Office, in San Juan, Puerto Rico. The Supervisory Mission Support Specialist provides advisory and technical administrative services to management and analyzes and refines work methods while developing new methods and procedures. The role supervises administrative employees who assess program productivity, effectiveness, and efficiency or resolve problems with administrative support and staff activities. The position is advertised at the GS-13 level, with a stated salary range of $106,437 to $138,370. This position is not covered by a bargaining unit. The appointee may be required to serve an 18-month supervisory probationary period. Newly appointed first-time CBP supervisors must complete mandatory leadership training, including three weeks of in-residence training in Harpers Ferry, West Virginia, within the first 90 days of appointment; this may be waived if previously completed.

Requirements

U.S. citizenship.
Males born after December 31, 1959, must be registered with Selective Service.
Applicants not currently employed by CBP must have physically resided in the United States or its protectorates for at least three of the last five years, unless eligible for a residency waiver.
All pre-employment processes are conducted in English.
May be required to pass a background investigation and undergo drug testing under the DHS Drug-Free Workplace Plan.
Must meet all qualification requirements and applicable time-in-grade requirements by October 29, 2026; current federal employees must have served 52 weeks at the next lower grade or equivalent grade band.
At least one year of specialized experience equivalent to the next lower grade level, including experience supervising mission support staff and managing assignments, performance, leave, and training; overseeing administrative functions such as budget, personnel, procurement, logistics, travel, records, and office systems; improving mission support processes, workload management, and service delivery; coordinating with service providers and vendors; and advising leadership on resources, workload, policy application, and mission support readiness.
Resume must explicitly demonstrate how the applicant meets the experience requirement.
Current or recent political appointees covered by the announcement’s disclosure rule must disclose that status to Human Resources.
Must submit the supporting documents listed in the announcement’s Required Documents section.

Responsibilities

Supervise administrative employees responsible for assessing the productivity, effectiveness, and efficiency of program operations or analyzing and resolving problems in administrative support and staff activities.
Plan subordinate work, set and adjust short-term priorities, and prepare schedules for completing work.
Provide complex administrative services in areas including financial management, management and information systems, budget, finance, procurement, personnel, telecommunications, logistics, records and files, printing, mail, travel, and office equipment.
Evaluate subordinate employees’ work performance and provide advice, counsel, or instruction on work and administrative matters.
Manage staff assignments, performance, leave, and training.
Improve mission support processes, workload management, and service delivery for operational programs.
Coordinate with service providers and vendors to resolve support issues and meet operational needs.
Advise leadership on resource requirements, workload, policy application, and mission support readiness.