Supervisory Management & Program Analyst

Internal Revenue Service • Fresno, CA

6d

About The Position

This position is in Taxpayer Services, Operations Support, Capital Management & Oversight. The role supervises subordinate analysts who use change-management techniques to meet goals while minimizing disruption. It involves developing, formulating, implementing, and assessing the effectiveness of the business unit’s human resources and operations support programs. Decisions may lead to substantive program, procedural, emphasis, or organizational changes.

The manager assigns staff to develop and execute project plans, briefs senior leaders and operating officials on sound business-unit management, and ensures program development aligns with the business unit’s mission, vision, and goals. The position uses knowledge of Human Capital Office programs and IRS issuances to identify resources and align program goals with strategic direction. It evaluates program results and work quality and quantity, establishes performance standards, and oversees position management to keep job descriptions accurate and positions efficiently structured. The manager also keeps employees informed of management goals and oversees or advises on staffing and human resources activities, including merit promotion, reassignment, competitive examining, direct hire, special hiring authorities, recruitment strategies, appointment options, and applicable requirements.

As a front-line manager, the incumbent plans and prioritizes work, assigns duties, evaluates employees, provides guidance, participates in hiring recommendations, addresses employee complaints, takes or recommends disciplinary action, identifies training needs, and seeks ways to improve production and work quality. A one-year supervisory or managerial probationary period applies unless already completed. The position also requires obtaining and using a government-issued charge card for official travel.

Requirements

• One year of specialized experience at a level equivalent to the next lower level in the payband or GS grade, demonstrating managerial skills and technical competence.
• Experience using planning methods to initiate, plan, direct, and manage organizational functions and employees.
• Experience assigning subordinate work according to priorities and the difficulty and requirements of assignments.
• Experience using software tools to monitor and support projects, teams, or employees and interpreting collected information to assess needs and make business-support adjustments.
• Experience prioritizing multiple tasks while leading a team or project and adapting to process and program changes.
• Experience coordinating major program segments, organizational structures, or functional responsibilities involving human resources operations such as position management, workforce planning, performance management, labor relations, awards and recognition, training and development, human resources or human capital programs, recruitment, or organizational support.
• Current civilian federal employees must have completed at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment by the applicable closing or cutoff date.
• Complete a one-year supervisory or managerial probationary period unless already completed.
• Obtain and use a government-issued charge card for business-related travel.

Responsibilities

• Plan and prioritize subordinate work, and prepare schedules for completing assignments.
• Assign work based on priorities, assignment requirements, and employee capabilities.
• Evaluate employee performance and recommend recognition or disciplinary action.
• Provide employees advice, counseling, and instruction on work and administrative matters.
• Interview candidates and recommend appointments, promotions, or reassignments.
• Hear and resolve employee complaints and refer group grievances or serious unresolved matters as appropriate.
• Apply minor disciplinary measures and recommend more serious actions when warranted.
• Identify employee development and training needs and provide or arrange training.
• Initiate improvements to production, work processes, and work quality.
• Supervise analysts responsible for applying change-management techniques to accomplish goals with minimal disruption.
• Develop, formulate, implement, and assess human resources and operations support programs.
• Assign staff to develop and execute project plans for accurate, timely results.
• Brief senior leaders, operating officials, and supervisors on responsibilities for sound business-unit management.
• Ensure program development and implementation align with the business unit’s mission, vision, and goals.
• Use knowledge of Human Capital Office programs and IRS issuances to identify required resources and align program goals with strategic direction.
• Evaluate program effectiveness and accomplishments, assess the quality and quantity of work, and establish performance standards.
• Manage position structure and ensure subordinate job descriptions are current and accurate.
• Keep employees informed of management goals and objectives.
• Oversee or advise on merit promotion, reassignment, changes to lower grade, transfers, competitive examining, direct hire, special hiring authorities, and related recruitment and appointment matters.
• Obtain and use a government-issued charge card for business-related travel.

Benefits

• Alternative work schedules and staggered work hours may be available.
• The posting refers applicants to information about employee benefits but does not enumerate specific benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed