Supervisory Management and Program Analyst

Citizenship and Immigration Services•Camp Springs, MD

1d•Hybrid

About The Position

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Management and Program Analyst (Section Chief, Employment Eligibility Program Management), you will lead teams and manage the operational strategy, coordination, and evaluation of E-Verify, E-Verify+, and Form I-9 programs to enhance employment eligibility verification processes.

Requirements

Must be a U.S. Citizen or U.S. National.
Successfully pass a Background Investigation including financial disclosure.
Must pass a drug screening.
Males born after 12/31/1959 must be registered with the Selective Service.
Political appointees may require OPM approval before on-boarding.
Residency Requirement: Candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Supervisory/Managerial Probationary Period: May be required to serve a twelve-month probationary period upon appointment to this position.
May also be required to complete an appropriate supervisory training course within one year of assignment to this position.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.
The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/19/2026.
GS-14: Possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.
Performing the MAJORITY of the following duties: Leading teams to include assigning responsibilities, tracking status and completion; Applying broad technical and/or supervisory skills (including use of technology and tools) to manage a range of work activities; Facilitating cross- organization work, to include consulting with internal customers, establishing business requirements, delivering work products, and ensuring work meets expectations; Experience executing duties associated with product, project, and program management.

Responsibilities

Lead the implementation of program strategies for Employment Eligibility programs (E-Verify, E-Verify+, and Form I-9), coordinating, managing, and monitoring multiple initiatives to achieve organizational objectives within the Verification Division.
Facilitate Integrated Project Teams (IPTs) for Employment Eligibility programs, ensuring effective collaboration, assignment of responsibilities, tracking status of activities, and achievement of milestones.
Consult and advise Verification Division leadership on a wide range of critical initiatives and activities related to E-Verify, E-Verify+, and Form I-9, providing expert guidance and recommendations.
Develop and maintain a portfolio-level roadmap of key goals, milestones, and initiatives for Employment Eligibility programs, ensuring alignment with USCIS and Verification Division priorities.
Create plans and manage activities to evaluate the effectiveness and efficiency of Employment Eligibility programs, ensuring key metrics are met and value is delivered to stakeholders.
Conduct customer satisfaction survey analysis and reporting for E-Verify, E-Verify+, and Form I-9, synthesizing feedback, identifying trends, and recommending actionable improvements.
Develop and execute program evaluation strategies for Employment Eligibility programs, including establishing metrics, collecting and analyzing data, and reporting findings to inform decision-making.
Ensure accurate business requirements for E-Verify, E-Verify+, and Form I-9 are established and documented in alignment with program strategy, facilitating requirements gathering sessions and validating deliverables.
Ensure accurate and timely program-level communications for E-Verify, E-Verify+, and Form I-9 to internal and external stakeholders, including preparation of executive briefings, status reports, stakeholder updates, talking points, and related mate.
Integrate activities across Product Support, Product Delivery, and other Verification Division components to ensure efficient execution of Employment Eligibility business goals and initiatives.