Supervisory IT Specialist (PLCYPLN)

Defense Information Systems Agency • Montgomery, AL

20h

About The Position

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Expert Work Level within the CES Occupational Structure. It is located in the DISA J9 (HAC)/HC4 CUST EXP PORTFOLIO OFC (HC41).

Requirements

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment.
• Failure to maintain security eligibility may result in termination.
• In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.
• This is a drug testing position.
• Incumbent must be able to obtain and maintain a Top-Secret clearance with access to Sensitive Compartmented Information (SCI) as a condition of employment.
• This is a Mission Essential position.
• Attention to Detail - experience reviewing information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards.
• Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs.
• Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience.
• Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues; anticipating information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions.
• Experience leading high-performing teams and implementing initiatives for sales, marketing, and areas that enhance the customer support experience and strategic partner engagement, which includes experience in strategic partner relations, service delivery management, team leadership, priority management, and customer experience strategy to support organizational mission objectives; experience utilizing service metrics and customer feedback data to monitor performance, measure support effectiveness, and provide recommendations for refining customer-centric strategies; and experience in briefing senior leadership and strategic partners on support activities and service outcomes that align with business objectives.

Responsibilities

• Provides leadership, supervision, and professional development to military, civilian, and contractor personnel within the Division.
• Establishes clear expectations for personnel assigned, effectively delegates work, monitors progress, and motivates employees.
• Directs, coordinates, and oversees work efforts of assigned and contractor personnel to ensure consistency in strategic plans function, the operations approach, methodology, tools, and analytical scope.
• Leads all engagements, operations, procurement, financial, and personnel issues within the Hybrid Cloud Broker Division, and takes primary responsibility for ensuring HaCC/J-9 products and services are promoted to all government agencies.
• Maintains situational awareness of customer missions, resources, operational challenges, and Congressional and Office of the Secretary of War (OSW) concerns.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed