Supervisory IT Spec (Custspt) Obo-T32

Army National Guard Units • Madison, WI

11d

About The Position

This National Guard position is for a Supervisory IT Specialist (Customer Support), GS-2210-12, Position Description Number D2527P01, with the Wisconsin Army National Guard’s WI JFHQ G6. The incumbent supervises the customer support service desk section and plans and delivers customer support services, including installation, configuration, troubleshooting, customer assistance, and training in response to customer requirements. The role coordinates first- and second-tier technical support across Service Desks under the direction of the J6/G6/CIO directorate, and is responsible for building customer relationships and managing problem resolution.

This is an excepted-service position requiring membership in a compatible military assignment in the employing state’s National Guard. Applicants who are not current National Guard members must be eligible for immediate membership. The position requires a TOP SECRET security clearance, completion of applicable cyber workforce training and certifications within nine months of employment (pending training-seat availability), and may require travel and occasional work outside normal duty hours, including overtime.

Requirements

• Must be eligible for and hold a compatible military assignment in the employing state’s National Guard; applicants not currently members must be eligible for immediate membership.
• Compatible military grade: O1 through O3.
• Must be able to obtain and maintain a TOP SECRET security clearance.
• Must complete appropriate training and obtain required cyber workforce certifications in accordance with DoDI 8140, DoD 8570.01M, or applicable governing documents as an IA Technician Level II within nine months of employment, pending training-seat availability.
• Must meet the Defense Cybersecurity Workforce position designation OM-STS-001 requirements guided by NIST SP 800-181.
• Must have at least 36 months of specialized experience, education, or training appropriate to an assigned computer application or specialty area.
• Experience planning assignment actions that require coordination outside the organizational unit and development of project controls.
• Experience adapting guidelines or precedents to meet assignment needs.
• Experience preparing documentation on cost/benefit studies, including summarizing and logically organizing material.
• Experience managing work functions and leading, directing, and assigning personnel.
• May be required to travel by car, military or commercial aircraft, or other transportation for temporary duty assignments.
• May occasionally be required to work outside normal duty hours; overtime may be required.
• An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
• Applicants required to register under the Military Selective Service Act must be registered to be eligible for appointment.

Responsibilities

• Supervise the customer support service desk section.
• Plan and deliver customer support services, including installation, configuration, troubleshooting, customer assistance, and training.
• Coordinate first- and second-tier technical support by all Service Desks under the direction of the J6/G6/CIO directorate.
• Build customer relationships and manage problem resolution.
• Manage the function of the work to be performed, including leading, directing, and assigning work to personnel.

Benefits

• Federal employee benefits package, with benefits available to employees and their families; specific eligibility and offerings depend on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed