IT Specialist (Custspt)

Naval Supply Systems Command•San Diego, CA

About The Position

You will serve as an IT Specialist (Customer Support) with the NAVSUP Business Systems Center. You will coordinate and review proposed plans to ensure consistency with each activity’s operational requirements. You will coordinate identification of assets to be assumed by a contractor and review migration plans to ensure continuity of services. You will review and validate service-level requirements (SLRs) and invoices, validate completed work using a validation checklist, and forward results to the Contracting Officer’s Representative (COR). You will provide technical assistance to regional activities renegotiating existing IT contracts and to the COR. You will assist activities in accordance with Department of the Navy and NAVSUP policies, and in consideration of service-provider capabilities and costs.

Requirements

Must be a U.S. citizen and determined suitable for federal employment.
Must participate in the direct-deposit pay program.
New Department of the Navy employees must successfully pass E-Verify employment verification.
Current federal employees applying for GS jobs generally must meet time-in-grade requirements by the announcement closing date.
Males born after December 31, 1959, must be registered for Selective Service.
Must obtain and maintain an interim and/or final security clearance before entering on duty.
At least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in federal service, or equivalent experience in the private or public sector.
Experience providing federal IT customer service and thorough knowledge of regional activities’ operational missions and IT requirements.
Experience using relevant IT tools and software, including NET/NEST, and managing basic services and customer support through NMCI and ONE-Net programs.
Experience with hardware, software, and infrastructure management, and applying IT problem-management methods and practices to support customers and provide solutions.

Responsibilities

Coordinate and review proposed plans to ensure consistency with activities’ operational requirements.
Coordinate identification of assets to be assumed by a contractor and review migration plans to ensure services are not interrupted.
Review and validate SLRs and invoices; validate completed work using a checklist and forward results to the COR.
Provide technical assistance to regional activities renegotiating existing IT contracts and to the COR.
Assist activities based on DON and NAVSUP policies and service-provider capabilities and costs.