IT Specialist (CUSTSPT)

Defense Information Systems Agency•Montgomery, AL

About The Position

This position is recruited under 10 USC 1599f into the Cyber Excepted Service and does not convey eligibility for conversion to the Competitive Service. It is identified as necessary to carry out and support the US Cyber Command mission, is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure, and is located in the DISA J9(HAC)/Hybrid Cloud Solutions Office. The IT Specialist serves as a senior analyst, resolving the full range of issues within the organization’s data center configuration management and computer hardware and software asset inventory operations. The position serves on a data center management team to ensure customer service requirements are addressed and documents and tracks hardware and software installations. The position is designated Mission Essential and may require reporting to work or relocating within the United States during a local or national emergency.

Requirements

Must be a U.S. citizen.
Males born after December 31, 1959, must be registered with or exempt from Selective Service.
Must receive a favorable suitability review and maintain security eligibility; the position may require access to classified information.
Must be able to obtain and maintain a Top Secret clearance with access to Sensitive Compartmented Information (SCI).
Complete Foundational Qualifications within 9 months and Residential Qualification requirements overall within 12 months, in accordance with DoD 8140 policy.
Demonstrate IT-related competencies in attention to detail, customer service, oral communication, and problem solving.
For the GG-12 level, have at least one year of qualifying experience equivalent to the next lower federal grade, including data center configuration management and hardware/software asset inventory; maintaining accurate CAD drawings of physical IT system layouts and network connectivity; and applying customer support concepts to resolve technical issues and assist customers with installed systems.
Describe qualifying experience and any selective placement factors in the resume; all qualifications must be met within 30 days after the announcement closing date.
Education cannot substitute for qualifying experience at the GG-12 grade level.
If selected for a drug-testing-designated position, submit to urinalysis for illegal drugs before appointment or placement.

Responsibilities

Serve as a senior analyst and resolve problems related to data center configuration management and computer hardware and software asset inventory operations.
Serve on a data center management team to ensure customer service requirements are addressed.
Document and track hardware and software installations.