IT Spec (Custspt)

Air National Guard Units • Fairchild AFB, WA

4d • Onsite

About The Position

This is a Washington Air National Guard Title 32 Excepted Service Unit Technician position, GS-2210-11, assigned to the 141st Communications Squadron at Fairchild AFB, Washington. The role manages the Wing's, geographically separated units' (GSUs'), and tenants' IT and communications environments, including privileged network-level access. It plans, coordinates, installs, and analyzes systems, hardware, and software, and develops and installs solutions and upgrades to maintain availability, integrity, efficiency, and reliability.

The position provides information assurance and customer technical support across IT, data, voice, and wireless systems. It identifies customer requirements, analyzes system use and problems, recommends corrective actions and infrastructure improvements, and supports equipment and software orders. It also conducts feasibility studies, evaluates replacement or modification options, uses performance data to plan capacity, and installs, maintains, repairs, tests, and optimizes communications equipment and systems.

This is an indefinite temporary appointment in the excepted service. The selected applicant must hold a compatible Washington Air National Guard military position and attain the required AFSC within one year of appointment. The incumbent must maintain WA Air National Guard membership, obtain and maintain the appropriate security clearance and required information assurance certification, and may need to work outside normal duty hours, including overtime.

Requirements

• At least 36 months of specialized experience, or one year of specialized experience equivalent to at least the next lower grade, as specified in the announcement.
• Specialized experience must relate to IT and computer applications or specialty areas, including planning assignments and coordinating with others, adapting guidelines or precedents, and preparing cost-benefit study documentation; qualifying experience may include paid or unpaid experience or intensive training such as IT certification.
• General experience, education, and/or training providing basic knowledge of data processing functions and general management principles sufficient to understand the stages involved in automating a work process.
• High school diploma or GED.
• Military grade E-3 through E-5; the selected applicant must be assigned to a compatible military position and attain the required AFSC within one year of appointment.
• Maintain membership in the Washington Air National Guard for continued employment.
• Obtain and maintain the appropriate security clearance.
• Obtain and maintain information assurance certification in accordance with DoD Instruction 8570.01-M.
• Establish effective professional working relationships with coworkers and customers.
• Participate in direct deposit.
• Males born after December 31, 1959, must be registered for Selective Service.
• Must not be disqualified from the position under the Lautenberg Amendment concerning qualifying domestic-violence misdemeanor convictions.

Responsibilities

• Manage the assigned IT and communications environment with privileged network-level access for the Wing, geographically separated units, and tenants.
• Plan, coordinate, install, and analyze system designs, hardware, and software; develop and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability.
• Provide information assurance systems support and apply information security and assurance policies, principles, and practices in delivering network services.
• Serve as a focal point for the functionality and operability of IT/data, voice, and wireless systems supporting mission requirements.
• Manage communications focal-point coordination and workload distribution while optimizing hardware and software functionality and performance.
• Provide customer technical assistance and ongoing support to ensure proper use of equipment and programs and minimize service interruptions.
• Help resolve problems with delivery of hardware and software orders and provide management with information to address complex automation issues.
• Track equipment life cycles and analyze maintenance and replacement costs to support budget submissions.
• Determine customer requirements, identify and document system requirements, recognize usage trends, and provide instruction and orientation.
• Analyze system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors; recommend procedures and coordinate corrective actions.
• Identify required upgrades to IT and communications infrastructure and assist customers with recommendations for equipment and funding.
• Conduct feasibility studies of system failures and evaluate whether modification or replacement would improve reliability.
• Review established systems with officials and users to assess reliability, productivity, and user friendliness.
• Evaluate technically feasible and cost-efficient alternatives to satisfy changing user requirements and use benchmarks, performance data, modeling, and simulation to plan capacity.
• Install, maintain, and repair hardware devices supporting information and communications systems.
• Use diagnostic equipment and software to identify and resolve internal system and network conflicts; test, configure, evaluate, and optimize high-bandwidth circuits.
• Design, develop, and conduct technical and operational tests and evaluations of communications equipment and systems.
• Conduct self-inspections and staff assistance visits to meet management control plan requirements, and resolve identified discrepancies.

Benefits

• Federal employee benefits package for eligible employees and their families; specific eligibility depends on position type.
• Certain incentives may be available pending funding and approval, but are not guaranteed.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED