Supervisory Information Technology Specialist (CUSTOMER SUPPORT)

U.S. Army Cyber Command • Fort Greely, AK

9d • Onsite

About The Position

This is a Department of Defense Cyber Excepted Service (CES) position in the Excepted Service under 10 USC 1599f, located at Fort Greely, Alaska. The position serves as Deputy Director of the Local Cyberspace Support Center (LCSC), acting as the senior civilian technical authority and primary focal point for installation operations. The incumbent is the sole on-site representative for the 59th Signal Battalion and provides operational oversight. The role leads and manages a cyberspace workforce that includes supervisors and subordinate technicians, with indirect oversight of soldiers, and sets performance standards to ensure personnel meet operational, technical, and cybersecurity requirements.

The position is designated mission essential and key, and may require remaining on duty or reporting during severe weather or installation closures. Temporary duty travel may be required up to 30% of the time. Overtime, shift work, emergency or call-back duty, and work outside normal duty hours—including evenings, nights, weekends, and holidays—may be required, sometimes on short notice. The employee must obtain and maintain a TOP SECRET clearance and complete required cyberspace workforce training and certification or recertification.

Applicants must have at least one year of directly applicable experience. Qualifying experience includes advanced operational and technical support across enterprise IT environments; resolving complex hardware, software, operating system, and network connectivity failures; maintaining desktop clients and shared peripherals integrated with an Installation Campus Area Network or enterprise infrastructure; advising stakeholders on space utilization, file management, security compliance, and disaster recovery; and providing technical guidance to teams or technicians. Applicants must demonstrate attention to detail, customer service, oral communication, and problem-solving competencies. Education cannot substitute for the required experience. The role is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure.

Requirements

• At least one year of directly applicable experience demonstrating the knowledge, skills, abilities, and competencies necessary for success in the position.
• Experience providing advanced operational and technical support across enterprise IT environments.
• Experience resolving complex hardware, software, operating system, and network connectivity failures.
• Experience coordinating and maintaining desktop client systems and shared peripheral devices within an Installation Campus Area Network or enterprise infrastructure.
• Experience advising stakeholders on space utilization, file management, security compliance, and disaster recovery.
• Experience providing technical guidance to multifunctional teams or technicians.
• Demonstrated attention to detail, customer service, oral communication, and problem-solving competencies.
• Must possess or be able to obtain and maintain a TOP SECRET security clearance; a Single Scope Background Investigation is required.
• Must successfully complete required training and obtain and maintain the certification or recertification outlined in DoDM 8140.03.
• Must meet the applicable suitability or fitness determination and background investigation requirements.
• Must complete required drug testing, including a pre-appointment test when applicable and periodic random testing; signing DA Form 5019 is mandatory.
• Must be a U.S. citizen.
• Education cannot be substituted for the required experience.
• Applicants must meet an eligible employment authority category; the announcement specifies current permanent ARCYBER/NETCOM civilian employees applying to CES positions.

Responsibilities

• Serve as Deputy Director of the Local Cyberspace Support Center at Fort Greely.
• Act as the senior civilian technical authority and primary focal point for installation operations.
• Serve as the sole on-site representative for the 59th Signal Battalion and provide operational oversight.
• Lead and manage a cyberspace workforce, including supervisors and subordinate technicians, with indirect oversight of soldiers.
• Establish performance standards and ensure personnel meet operational, technical, and cybersecurity requirements.
• Provide advanced operational and technical support across enterprise IT environments.
• Resolve complex hardware, software, operating system, and network connectivity failures.
• Coordinate and maintain desktop client systems and shared peripheral devices integrated within an Installation Campus Area Network or enterprise infrastructure.
• Advise organizational stakeholders on space utilization, file management, security compliance, and disaster recovery.
• Provide technical guidance to multifunctional teams or technicians.

Benefits

• Federal employee benefits package for eligible employees and their families.
• A 3% Cost of Living Allowance for federal employees in Fort Greely, Alaska, subject to change.
• Permanent Change of Station allowances may be authorized when a move is determined to be in the Government's interest.
• Recruitment or relocation incentives may be authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed