Supervisory Information Technology Specialist (Supervisory Computer Specialist)

Bureau of Prisons/Federal Prison System • Washington, DC

3d

About The Position

This position is in the Computer Services Administration and User Support Branch within the Federal Bureau of Prisons’ Information, Policy, and Public Affairs Division. The incumbent supervises, leads, and trains staff who provide technical and operations support to Bureau staff nationwide. The role supports the branch’s computer systems and applications and plans, develops, implements, operates, and maintains Bureau network services and systems, including hardware and virtual environments. The position is telework eligible under agency policy. The representative rate is $117,081 per annum ($56.10 per hour), based on Rest of the U.S.; rates may vary depending on location. The position is supervisory and subject to a one-year probationary period, geographic relocation, and satisfactory completion of a urinalysis, physical, and background investigation. U.S. citizenship is required.

Requirements

• U.S. citizenship is required.
• Meet the minimum proficiency level for the GS-13 competencies: Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.
• One year of specialized experience at the next lower grade level or equivalent, such as identifying and resolving complex system design, hardware, telecommunications, or operating system issues; installing, configuring, and maintaining complex LAN systems; supervising staff performing diagnostics and troubleshooting on remote user PCs and network equipment; or developing or implementing help desk and network operating procedures.
• Applicants may alternatively qualify through evidence supporting a high evaluation of competence, including relevant licensure, registration, certification, special training, or a substantial record of experience, achievement, and publications. Supporting documentation must be submitted when applicable.
• Provide actual time spent in relevant activities, including hours worked per week, to receive proper credit for experience.
• If education is used to meet or substitute for specialized experience, upload legible transcripts with identifying information and evidence of completed coursework or degree from an appropriately accredited institution.
• Initial appointment to a supervisory or managerial position requires a one-year probationary period.
• The incumbent is subject to geographic relocation to meet agency needs and must satisfactorily complete a urinalysis, physical, and background investigation. Applicants are subject to NCIC and credit checks.
• Applicants must list their primary residence at the time of application on their USAJOBS account or resume and may be required to provide proof of residence.
• For secondary law-enforcement coverage, eligibility is subject to applicable requirements. Current federal law-enforcement employees who have not completed ICT Phase I and II must complete these courses after entering the position.

Responsibilities

• Supervise, lead, and train staff providing technical and operations support to Bureau staff nationwide.
• Operate and monitor local area network support systems, including user access issues, file access security permissions, and data backup monitoring procedures.
• Provide day-to-day operation and support for applicable computer systems and applications managed by the branch.
• Plan, develop, implement, operate, and maintain Bureau network services and systems, including hardware and virtual environments.
• Create and update standard network operating procedures and train operations and help desk staff in applying them.
• Perform benchmark tests of proposed equipment and applications and advise upper management about newly developed or more cost-effective alternatives.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed