Supervisory Information Technology Specialist

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys•Knoxville, TN

About The Position

The successful candidate will serve as a Supervisory Information Technology Specialist in the Administrative Division of the United States Attorney’s Office for the Eastern District of Tennessee. The role oversees IT employees and district-wide IT systems, supports information needs related to USAO operations, and ensures systems are available, functional, secure, and efficient. Responsibilities and assignments will increase in complexity as training and experience progress.

Requirements

U.S. Citizen or National.
Registered for Selective Service, if applicable.
Meet federal time-in-grade requirements, if applicable, within 30 days after the announcement closing date.
Meet all qualification and eligibility requirements within 30 days after the announcement closing date and before placement.
Satisfactory pre-employment adjudication, including fingerprint, credit, tax, and drug checks; continued employment is subject to favorable background investigation adjudication.
Demonstrate proficiency in all nine required competencies: Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.
At least one full year of specialized experience equivalent to the GS-12 level in federal service, providing technical and analytical assistance supporting litigation-related information management; technical advice and problem resolution; improvements to production and work quality; litigation technology services, including trial preparation; or advanced and complex system design, development, testing, and implementation for specialized, unique, or unprecedented needs.
If selected, complete a one-year probationary period if required, and a one-year supervisory or managerial probationary period unless this requirement has previously been met.

Responsibilities

Plan, organize, assign, direct, schedule, and evaluate the work of unit employees.
Perform complex system design, development, testing, installation, and implementation of new IT applications, including management of websites.
Provide customer support through installation, configuration, troubleshooting, user assistance, and training.
Oversee IT support tasks related to the day-to-day operation of USAO systems and use of network hardware and software to meet information needs.
Maintain district-wide responsibility for testing, quality assurance, configuration, installation, implementation, maintenance, and management of networked systems that transmit data, voice, and/or video.
Ensure IT systems’ availability, functionality, integrity, and efficiency.
Plan, analyze, develop, implement, maintain, and enhance information systems security programs, policies, procedures, and tools to protect the confidentiality and security of systems, networks, and data.