Supervisory Immigration Services Officer (Section Chief)

Citizenship and Immigration Services•Lees Summit, MO

About The Position

The Supervisory Immigration Services Officer (Section Chief) provides technical and administrative direction for immigration services operations, safeguards the integrity of immigration systems and benefit programs, identifies opportunities for improvement, and supports enforcement activities. The position supervises officers and support staff responsible for adjudicating petitions and applications for citizenship and family- and employment-based benefits. The role applies expert knowledge of the Immigration and Nationality Act and relevant administrative and immigration appeals decisions to resolve cases involving novel or unprecedented issues. It develops and issues operational instructions, establishes standards for adjudication production, and creates approaches to improve program effectiveness and ensure compliance with legal and regulatory requirements. The position is advertised for Lees Summit, Missouri, but the National Benefits Center also has a site in Overland Park, Kansas; the assignment location has not been determined. A 12-month supervisory probationary period may be required, along with completion of an appropriate supervisory training course within one year of assignment. The position is not considered essential for reporting during facility closures. Telework is subject to USCIS policy.

Requirements

U.S. citizenship or U.S. national status.
Successfully pass a background investigation, including financial disclosure.
Pass a drug screening; the position may be subject to random testing.
Males born after December 31, 1959, must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the residency requirement: for three of the five years immediately before applying, have resided in the United States, worked overseas as a U.S. Government employee in a Federal or Military capacity, or been a dependent of such an employee serving overseas.
For the GS-14 level, have one year of specialized experience equivalent to at least GS-13, including experience performing the majority of the listed supervisory, coordination, program-goal, and long-range planning duties.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band; time-in-grade must be met by the announcement deadline.
Submit a resume of no more than two pages and include the requested work-history details, such as duties, employer, supervisor, dates, grade history when applicable, work hours, and salary.
Meet the qualifications and time-in-grade requirements by 11:59 PM Eastern Time on October 22, 2026.
A 12-month supervisory probationary period may be required; an appropriate supervisory training course may also be required within one year of assignment.

Responsibilities

Provide technical and administrative direction, through supervisors, to Immigration Services Officers and support staff adjudicating citizenship, family-based, and employment-based petitions and applications.
Safeguard national security and public safety by ensuring the integrity of immigration systems.
Provide administrative and logistical support for enforcement activities related to preventing illegal entry into the United States.
Apply expert knowledge of the Immigration and Nationality Act and relevant Administrative Appeals Unit and Board of Immigration Appeals decisions to decide cases involving novel or unprecedented issues.
Develop and issue instructions to improve operations, promote staff skill development and use, and set standards for adjudication production needed to meet program objectives.
Develop approaches to resolve problems in meeting goals, measures, and objectives for program effectiveness and compliance with legal and regulatory guidance.
Coordinate and direct difficult and diverse functions or issues.
Analyze and implement matters related to establishing program goals and objectives.
Establish long-range work plans and determine actions needed to accomplish objectives.