Supervisory Immigration Services Officer

Citizenship and Immigration Services•Lees Summit, MO

10h

About The Position

The Supervisory Immigration Services Officer conducts and oversees independent research regarding eligibility and entitlements for people seeking immigration benefits, employment, or legal status under the Immigration and Nationality Act. The role makes and reviews complex immigration case decisions and provides technical and administrative guidance to staff who examine applications and petitions. The position supervises employees by assigning and planning work, setting short-term priorities and completion dates, and matching assignments to their difficulty and employees’ capabilities. The position is associated with the National Benefits Center, which has sites in Lees Summit, Missouri, and Overland Park, Kansas; the assigned site has not yet been determined. The position is not considered essential for reporting to work when the facility is otherwise closed. Selected candidates must complete the USCIS Immigration Service Officer Basic Training Program, approximately five to six weeks of instruction in Charleston, South Carolina.

Requirements

U.S. citizenship or U.S. national status.
Successfully pass a background investigation, including financial disclosure, and a drug screening.
For applicants not currently employed by USCIS, meet the residency requirement: for three of the five years immediately before applying, have resided in the United States, worked overseas for the U.S. Government in a Federal or Military capacity, or been a dependent of a U.S. Federal or Military employee serving overseas.
For current Federal employees, have 52 weeks at the lower grade or equivalent grade band in Federal service by the stated deadline.
At the GS-13 level, have at least one year of specialized experience equivalent to GS-12, including experience performing the majority of the listed qualifying duties: making final determinations on difficult and sensitive immigration-benefit cases; rendering decisions with substantial impact across Federal, state, and local agencies; and analyzing new regulations, complex technical amendments, and procedures for final determinations.
Meet the qualifications and time-in-grade requirements by 11:59 PM Eastern Time on October 22, 2026.
Selected candidates must successfully complete the USCIS Immigration Service Officer Basic Training Program; failure to achieve the minimum exam average may result in removal from the position.
May be required to serve a 12-month supervisory or managerial probationary period and complete an appropriate supervisory training course within one year of assignment.
Males born after December 31, 1959, must be registered with the Selective Service.

Responsibilities

Research immigration-benefit cases and make case determinations; hear and adjudicate appeals; and decide whether to reopen or reconsider cases.
Provide technical and administrative advice to staff examining immigration applications, petitions, supporting documents, related files, and automated records to determine whether requested actions comply with governing regulations.
Respond to applicants’ questions and resolve problems using established methods and criteria while avoiding unnecessary delays for applicants and the organization.
Assign work according to priorities, assignment difficulty and requirements, and employee capabilities.
Plan subordinate employees’ work, set and adjust short-term priorities, and establish target completion dates.