Supervisory Immigration Services Officer

Citizenship and Immigration Services•Los Angeles County, CA

1d•Hybrid

About The Position

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Immigration Services Officer, you will provide technical and administrative direction for efficient operations; ensure the integrity of immigration systems and benefit programs; identify and address areas to improve; and provide support for enforcement activities.

Requirements

You must be a U.S. Citizen or U.S. National to apply for this position
Successfully pass a Background Investigation including financial disclosure
You must pass a drug screening
Males born after 12/31/1959 must be registered with the Selective Service
Political appointees may require OPM approval before on-boarding
USCIS applies the Telework Enhancement Act of 2010 to its telework program
This position IS considered "essential" for purposes of reporting to work when the facility might otherwise be closed.
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position.
You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.
The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/09/2026.
GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.
You must have experience performing the majority of the following duties: Providing technical and administrative supervision to a staff of officers engaged in programs administering the Immigration and Naturalization Act (such as Adjudications, Inspections, Investigations, and Border Protection).
Coordinating and directing the accomplishment of difficult and diverse functions or issues.
Analyzing and implementing issues related to the establishment of program goals and objectives.
Establishing long-range work plans and determining the actions necessary to accomplish these objectives.
It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/09/2026.
You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered.
Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement.
Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.
Limit your resume to no more than two pages.
The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.
Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.
Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job), Duties (be specific in describing your duties), Employer's name and address, Supervisor's name and phone number, Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008), Start and end dates for each grade/pay level if you've held a federal position, Full-time or part-time status (include hours worked per week), Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.
This information will be further validated if selected for this position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer service.
Selected candidates are required to attend and successfully complete the USCIS Immigration Service Officer Basic (ISO BASIC) Training Program located with the USCIS Academy Training Center in Charleston, SC.
The ISO BASIC Training Program is approximately 5-6 weeks of academic instruction on the Immigration and Nationality Act, Code of Federal Regulations, and other immigration-related topics.
Failure to meet the minimum exam average by the end of the course is grounds for removal from the position.
An employee who receives a Voluntary Separation Incentive Payment (VSIP) and later accepts employment for compensation with the Government of the United States within 5 years of the date of the separation on which the VSIP is based, including work under a personal services contract or other direct contract, must repay the entire amount of the VSIP to the agency that paid it (proof of payment is required) before the individual's first day of reemployment.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring.
These authorities are subject to change.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.
Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.
Decisions on requests for RA are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.
You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy.
To meet those standards, all selected applicants must undergo and successfully pass a background investigation.
This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.
The background investigation process is initiated after a selection is made.
If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position.
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs.
This position may be subject to random testing as a condition of employment.
A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.
If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity.
Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Nice To Haves

EPISODIC TELEWORK MAY BE REQUIRED TO PARTICIPATE IN EMERGENCY PLANNING AND RESPONSE ACTIVITIES.
THIS ANNOUNCEMENT SUPPORTS THE ESTABLISHMENT OF THE NEW LOS ANGELES COUNTY FIELD OFFICE (LAC) AS PART OF THE DISTRICT 43 DECENTRALIZATION PLAN.
THE NEW OFFICE MAY BE RELOCATING TO A NEW LOCATION OUTSIDE OF DOWNTOWN LOS ANGELES IN THE FUTURE AND THE FIELD OFFICE LOCATION LOCATED WITHIN DISTRICT 43 HAS YET TO BE DETERMINED.

Responsibilities

Provides technical and administrative direction through supervisors, to Immigration Services Officers and support positions whose work involves the adjudication of petitions and applications such as citizenship, family and employment based benefits.
Safeguards national security and public safety by ensuring the integrity of the immigration systems.
Provides administrative and logistical support for enforcement activities related to the prevention of illegal entry of aliens into the United States.
Applies expert level of knowledge of the Immigration and Nationality Act, Administrative Appeals Unit and Board of Immigration Appeals decisions to make adjudicative decisions and conclusions of law in cases involving novel or unprecedented issues.
Develops and issues instructions designed to improve operations, promote the development and utilization of greater skills, and provide standards for determining the scope and extent of adjudication production required to program objectives.
Develops new ways to resolve problems in meeting established goals, measures and objectives for program effectiveness and compliance with pertinent legal and regulatory guidelines.

Benefits

health, dental, vision, life, and long-term care insurance
retirement plan
Thrift Savings Plan [similar to a 401(k)]
Flexible Spending Account
Employee Assistance Program
personal leave days
paid federal holidays
flexible work schedules
telework
tuition reimbursement
transportation subsidies
uniform allowance
health and wellness programs
fitness centers
Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.