Supervisory Immigration Services Officer

Citizenship and Immigration Services•Boston, MA

13h

About The Position

The Supervisory Immigration Services Officer conducts and oversees planning for independent research regarding the eligibility and entitlements of people seeking immigration benefits, employment, or legal status under the Immigration and Nationality Act. The role makes case determinations, hears and adjudicates appeals, and decides whether cases should be reopened or reconsidered. It also provides technical and administrative guidance to staff examining immigration applications and petitions, supporting documents, files, and automated records. The officer addresses applicant questions and problems using established methods and criteria while avoiding unnecessary delays. As a supervisor, the officer assigns work according to priorities, assignment difficulty, requirements, and employee capabilities; plans subordinate work; adjusts short-term priorities; and sets completion target dates. The position requires successful completion of USCIS Immigration Service Officer Basic (ISO BASIC) training in Charleston, South Carolina. The program lasts approximately five to six weeks and covers the Immigration and Nationality Act, Code of Federal Regulations, and related topics. Failure to achieve the minimum exam average may result in removal from the position. A 12-month supervisory probationary period and completion of supervisory training within one year may also be required.

Requirements

U.S. citizenship or U.S. national status.
Successfully pass a background investigation, including financial disclosure, and a drug screening.
Males born after December 31, 1959, must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the residency requirement: for three of the five years immediately before applying, have resided in the United States, worked overseas as a U.S. Government employee in a Federal or Military capacity, or been a dependent of such an employee serving overseas.
A 12-month supervisory or managerial probationary period may be required; supervisory training may also be required within one year of assignment.
GS-13 qualification: at least one year of specialized experience equivalent to GS-12, including experience performing the majority of the listed immigration benefits duties.
Specialized experience must include making final determinations on difficult and sensitive discretionary, precedent-setting, highly visible immigration benefits cases of great agency importance; rendering decisions with substantial impact across federal, state, and local agencies; and analyzing new immigration benefits regulations, complex technical amendments, and procedures for making final determinations.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band; the time-in-grade requirement must be met by the stated deadline.
Submit a resume of no more than two pages and provide complete work-history details specified in the announcement.
Selected candidates must successfully complete the approximately five-to-six-week USCIS ISO BASIC Training Program; failure to meet the minimum exam average may result in removal from the position.
Position may be subject to random drug testing.

Responsibilities

Conduct and oversee planning for independent research regarding eligibility and entitlements under the Immigration and Nationality Act.
Make case determinations, hear and adjudicate appeals, and decide whether to reopen or reconsider cases.
Provide technical and administrative advice to staff examining immigration applications, petitions, supporting documentation, files, and automated records.
Respond to applicant questions and resolve problems using established methods and criteria while avoiding unnecessary delays.
Assign work based on priorities, assignment difficulty and requirements, and employee capabilities.
Plan subordinate work, set and adjust short-term priorities, and establish target dates for completion.