Supervisory Immigration Services Officer

Citizenship and Immigration Services•Tampa, FL

10h

About The Position

The Supervisory Immigration Services Officer conducts and oversees independent research concerning eligibility for immigration benefits, employment, and legal status under the Immigration and Nationality Act. The position makes case determinations, hears and adjudicates appeals, and decides whether to reopen or reconsider cases. It also provides technical and administrative guidance to staff examining immigration applications and petitions, supporting documents, files, and automated records to determine whether requested actions comply with governing regulations. The officer responds to applicants’ questions and resolves problems using established methods and criteria while avoiding unnecessary delays. As a supervisor, the officer assigns and plans subordinate work, sets and adjusts short-term priorities, and establishes target completion dates. The role requires one year of specialized experience equivalent to the GS-12 level, including final determinations on difficult and sensitive immigration benefits cases, decisions with substantial impacts across government agencies, and analysis of new regulations, technical amendments, and procedures. Selected candidates must complete the approximately five-to-six-week USCIS Immigration Service Officer Basic Training Program in Charleston, South Carolina, and meet its exam requirements. A twelve-month supervisory probationary period and supervisory training within one year may also be required.

Requirements

U.S. citizenship or U.S. national status.
Successfully pass a background investigation, including financial disclosure.
Pass a drug screening; the position may be subject to random drug testing.
Males born after December 31, 1959, must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the residency requirement: for three of the five years immediately before applying, have resided in the United States, worked overseas as a U.S. Government employee in a Federal or Military capacity, or been a dependent of such an employee serving overseas.
May be required to serve a 12-month supervisory/managerial probationary period and complete supervisory training within one year of assignment.
For GS-13, one year of specialized experience equivalent to at least GS-12, including making final determinations on difficult and sensitive immigration benefits cases that are discretionary, precedent-setting, highly visible, and important to the agency; rendering decisions with substantial impacts on federal, state, and local agencies; and analyzing new immigration benefits regulations, complex technical amendments, and procedures for final determinations.
Current federal employees must have served 52 weeks at the lower grade or equivalent grade band; the time-in-grade requirement must be met by the stated deadline.
Selected candidates must attend and successfully complete the approximately five-to-six-week USCIS Immigration Service Officer Basic Training Program in Charleston, South Carolina; failure to meet the minimum exam average may result in removal from the position.
Applicants must submit a resume of no more than two pages and provide complete work-history details and supporting documentation by the application deadline.

Responsibilities

Research and make determinations on immigration benefits cases.
Hear and adjudicate appeals, and decide whether to reopen or reconsider cases.
Provide technical and administrative advice to staff reviewing immigration applications, petitions, supporting documentation, files, and automated records.
Determine whether requested immigration actions meet governing regulations.
Respond to applicant questions and resolve problems using established methods and criteria while avoiding unnecessary delays.
Assign work according to priorities, assignment difficulty and requirements, and employee capabilities.
Plan subordinate work, set and adjust short-term priorities, and establish target completion dates.