Supervisory Financial Administrative Specialist - Accounts Management

Veterans Health Administration•Las Vegas, NV

6d•Onsite

About The Position

The Supervisory Financial Administrative Specialist is located in the Accounts Management Department of the Consolidated Patient Account Center (CPAC), a regionally consolidated business entity designed to enhance revenue within the Veterans Health Administration. The position oversees accounts receivable and Third-Party collection activities for facilities assigned to the CPAC, ensuring accurate, timely, and compliant healthcare collections. It monitors administrative operations, evaluates service quality and workload, manages resources and staff performance, and develops policies, procedures, and improvement strategies. The role also coordinates with internal and external departments to resolve payer issues and improve collection outcomes. The work schedule is 7:00 a.m. to 3:30 p.m. Compressed or flexible scheduling may be available at the supervisor’s discretion. Telework is not authorized, and the position is not virtual. The position includes a one-year supervisory probationary period if not previously completed, as well as a one-year probationary or two-year trial period as applicable.

Requirements

U.S. citizenship is required.
Meet the applicable time-in-grade requirement for GS-09: 52 weeks at GS-07 for applicants subject to the requirement.
Qualify through one year of specialized experience equivalent to at least GS-07, including experience organizing work, setting priorities, determining resource needs, setting goals and strategies, coordinating across organizations, and monitoring progress and outcomes.
Specialized experience must include management oversight, guidance, and direction for healthcare collection activities and experience evaluating administrative activities and implementing program improvements.
Alternatively, qualify through a master’s or equivalent graduate degree, two full years of progressively higher-level graduate education leading to such a degree, or a related LL.B. or J.D.
Alternatively, qualify through a combination of specialized experience and graduate education beyond the first year or 18 semester hours.
Submit an SF-50 demonstrating time-in-grade eligibility when applicable.
Submit transcripts if using education to qualify; foreign education requires a Certificate of Foreign Equivalency.
Complete the required application steps, including an online assessment.
Meet background and security investigation requirements and complete online onboarding and employment identification requirements.
Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
Serve the applicable supervisory probationary period and one-year probationary or two-year trial period.

Responsibilities

Monitor and evaluate administrative activities, implement recommendations for program improvement, ensure effective use of staff and resources within timelines, and recommend changes to enhance services.
Correct deficiencies through actions such as reassigning work, providing training, requesting additional staffing or overtime, and taking related measures.
Develop policies and procedures for follow-up on outstanding revenue with Third Parties, and implement and manage Third-Party collections.
Assign work to subordinates based on program priorities, employee capabilities, and assignment requirements.
Maintain accurate and current workflow tools to support resource allocation.
Observe staff performance, provide performance and productivity input, and recommend or effect changes to enhance employee performance.
Provide management oversight, guidance, and direction for activities that ensure the integrity and accuracy of healthcare collection activities.
Exercise responsibility for accounts receivable activities at facilities assigned to the CPAC.
Oversee review, analysis, and responses to telephonic, written, and in-person inquiries concerning debts resulting from patient care.
Establish and maintain effective working relationships within and outside the organization.
Analyze workload, patient service, and related data to forecast future CPAC needs and initiate actions to ensure efficient service delivery.
Develop, implement, and evaluate management procedures to enhance provider productivity.
Manage information and analytical systems to evaluate and improve the quality of service provided to patients.
Track payer trends and coordinate with internal departments to resolve issues in a timely manner.
Analyze internal and external department reviews to ensure accounts are worked accurately and according to established guidelines.
Ensure collection activities comply with applicable laws, rules, regulations, and policies.
Provide guidance on appropriate actions to recover debts and ensure maximum benefit payments from insurance companies and Third-Party administrators.
Monitor claims-data reviews to identify patterns or trends and ensure accurate billing under applicable rules and regulations.
Identify negative trends and develop strategies for improvement.
Participate in initiatives and projects to resolve CPAC and departmental issues, provide analyzed data, and coordinate efforts among team members and internal and external departments.
Perform other related duties as assigned.