Supervisory Case Coordinator

ICF • San Antonio, TX

5d • $89,649 - $152,404 • Remote

About The Position

ICF is seeking Supervisory Case Coordinators to lead multiple teams of Case Coordinators working with ORR care provider staff and federal staff. The teams make recommendations concerning the release or transfer of unaccompanied children and provide related case consultations to support the best interests of children in ORR custody. The program develops and maintains a national case coordination program providing child-welfare-based recommendations, particularly regarding safe and timely release, identification of children with special needs and corresponding recommendations, and placement recommendations.

The position directly supports teams of Direct Operations Case Coordinators and Case Coordinators in carrying out program functions in a way that values transparency and respects children, families, and staff across the ORR system. Candidates must understand unaccompanied children and child welfare best practices, maintain positive relationships with clients and colleagues, and be fluent in English and Spanish. The role is not part of providing legal services to youth.

Duties involve both onsite and remote work. Supervisors may cover teams as needed and make occasional care-provider-site visits. Teams may be assigned to one or more care provider facilities and/or influx facilities. The position allows up to 10% travel within the region. Candidates must live within 50 miles of an ORR facility and be available to work some nights and weekends to meet role demands.

Requirements

• Master’s degree in social work or a social-science-related discipline, with at least 5 years of demonstrated post-graduate direct-service experience working with youth and trauma-informed care.
• Alternatively, a master’s degree in psychology, counseling, or another relevant behavioral science for which clinical training and experience are a program requirement.
• At least 3 years of experience working with immigrant youth, unaccompanied children, and families.
• At least 2 years of supervisory experience.
• Understanding of complex family relationships and dynamics, and demonstrated ability to review case files and assess and document information from varied sources.
• Experience working with the MS Office suite.
• Fluency in English and Spanish.
• Tier 2 Security Clearance or ability to secure such clearance.
• Ability to work some nights and weekends.
• Must live within 50 miles of an ORR facility.
• Demonstrated understanding of unaccompanied children and child welfare best practices, and ability to maintain positive relationships with clients and colleagues.

Nice To Haves

• Licensure is preferred.
• Knowledge of migrant and refugee issues, particularly concerning unaccompanied children, sponsor families, and the processes and documentation required for sponsor release.
• Working knowledge of challenges related to unaccompanied children’s placement and release and post-release services.
• Experience working for a refugee program.
• Experience in children’s mental or behavioral health or in juvenile justice programs.
• Prior work experience in a consulting environment.
• Strong team skills and demonstrated ability to manage competing priorities, perspectives, and stakeholder needs.
• Exceptional project-management skills, with a focus on technical-assistance project management.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.
• Excellent verbal, interpersonal, and written communication skills.
• Outstanding professionalism, including good judgment and discretion.

Responsibilities

• Provide oversight and supervision of Direct Operations Coordinators and their assigned teams, including consultation and staffing on complex cases elevated within assigned geographic regions.
• Provide input on clinical, safety, and well-being issues, including behavioral and mental health, physical health, juvenile justice, and other specialized needs that affect care, safe and timely release decisions, and level-of-care decisions for potential transfers.
• Identify and elevate emerging trends and issues raised by program teams to the Lead Supervisory Case Coordinator.
• Serve as the primary point of contact for cases elevated by Direct Operations Case Coordinators and engage with federal staff as needed.
• Supervise and evaluate Direct Operations Coordinators in the assigned regional area.
• Support training and performance management for Case Coordinators and Direct Operations Case Coordinators in conjunction with the ICF operations team.
• Conduct onsite visits to program teams for supervision purposes.
• Perform other duties related to case coordination goals for the safe and timely release of unaccompanied children and related ORR needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior