Supervisory Case Coordinator

ICF • San Antonio, TX

3d

About The Position

ICF is seeking Supervisory Case Coordinators to lead multiple teams of Case Coordinators who work with Office of Refugee Resettlement (ORR) care provider staff and federal staff. The teams make child-welfare-based recommendations concerning the safe and timely release or transfer of unaccompanied children in ORR custody, identify children with special needs, and provide placement recommendations and related case consultations in support of each child’s best interests.

The role provides direct oversight of teams of Direct Operations Case Coordinators and Case Coordinators, supporting transparent and respectful collaboration with children, families, care provider staff, ORR staff, and colleagues. The position is not part of providing legal services to youth. Duties include both onsite and remote work, covering teams as needed, and occasional visits to care provider sites. Teams may be assigned to care provider or influx facilities. The role involves up to 10% travel within the region. Candidates must live within 50 miles of an ORR facility and be available to work some nights and weekends.

Requirements

• Master’s degree in social work or a social-science-related discipline, and at least 5 years of demonstrated post-graduate direct-service experience working with youth and trauma-informed care.
• Alternatively, a master’s degree in psychology, counseling, or another relevant behavioral science for which clinical training and experience are program requirements.
• At least 3 years of experience working with immigrant youth, unaccompanied children, and families.
• At least 2 years of supervisory experience.
• Bilingual fluency in English and Spanish.
• Understanding of complex family relationships and dynamics.
• Demonstrated ability to review case files and assess and document information from varied sources.
• Experience working with the MS Office suite.
• Tier 2 Security Clearance or ability to obtain it.
• Must live within 50 miles of an ORR facility.
• Must be available to work some nights and weekends.
• Ability to maintain positive relationships with clients and colleagues and demonstrate understanding of unaccompanied children and child-welfare best practices.
• Ability to manage competing priorities, perspectives, and stakeholder needs.
• Strong project management skills, with a focus on technical assistance project management.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to prioritize and manage multiple activities in a fast-paced, changing environment.
• Excellent verbal, interpersonal, and written communication skills.
• Professionalism, sound judgment, and discretion.

Nice To Haves

• Professional licensure.
• Knowledge of migrant and refugee issues, particularly those related to unaccompanied children, sponsor families, and sponsor-release processes and documentation.
• Working knowledge of challenges related to unaccompanied children’s placement and release and post-release services.
• Experience working for a refugee program.
• Experience in children’s mental or behavioral health or in juvenile justice programs.
• Prior work experience in a consulting environment.

Responsibilities

• Provide oversight and supervision of Direct Operations Coordinators and their assigned teams.
• Consult on and staff complex cases elevated by teams in assigned geographic regions.
• Provide input on clinical, safety, and well-being issues, including behavioral and mental health, physical health, juvenile justice, and other specialized needs affecting care, release decisions, and potential transfers.
• Identify and elevate emerging trends or issues raised by Case Coordinators and Direct Operations Coordinators to the Lead Supervisory Case Coordinator.
• Serve as the primary point of contact for cases elevated by Direct Operations Case Coordinators and engage with federal staff as needed.
• Supervise and evaluate Direct Operations Coordinators in the assigned regional area.
• Support training and performance management of Case Coordinators and Direct Operations Case Coordinators with the ICF operations team.
• Conduct onsite visits with program teams for supervision purposes.
• Cover teams as needed and perform other duties supporting safe and timely release of unaccompanied children and related ORR needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior