SUPERVISOR-DIMOND

Goodwill Industries of Lane & South Coast Counties & Alaska•Anchorage, AK

5d•$18 - $23•Onsite

About The Position

The Supervisor assists the Store Manager with proper store operations and provides leadership to assigned personnel. The role includes supporting sales, customer service, merchandise processing, and other assigned tasks, either personally or through subordinate employees. The Supervisor must follow Goodwill Industries of Lane and South Coast Counties’ rules, policies, procedures, and safety standards. The Supervisor may be responsible for store operations in the Store Manager’s absence, including directing staff, ensuring transactions and donated goods are handled appropriately, and performing cashier and processing duties as needed. The position also supports staff training, work scheduling, inventory and recordkeeping, customer and donor service, and maintaining supplies and safe, orderly work areas. Work takes place in the office, production area, store showroom, and surrounding grounds. The environment is often hectic and fast-paced, with frequent short deadlines and occasional critical or unusual situations. The Supervisor must be available during store hours, including weekends, evenings, and some holidays.

Requirements

At least one year of supervisory experience.
High school diploma or GED.
CPR certification or ability to become CPR certified.
Must be at least 18 years old.
Must provide proof of identification and eligibility to work in the United States.
Must pass a criminal background check and pre-employment drug screening.
Must have no record or disclosure of criminal conviction indicating a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
Must possess strong interpersonal skills and command of the English language to work with customers and employees.
Must have basic math skills.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information in one-on-one and small-group settings.
Ability to work independently and as part of a team.
Must be able to perform essential job functions with or without reasonable accommodation.
Must meet company-established qualitative and quantitative performance standards.
Must be available during store hours, including weekends, evenings, and some holidays.
Frequently stand, walk, and talk or hear; occasionally reach with hands and arms; frequently lift or move 10–25 pounds and occasionally lift or move up to 40 pounds.
Close vision and color vision are required.

Responsibilities

Assist the Store Manager with store operations and supervise assigned employees.
Oversee sales activities, inventory, cash reconciliation, operating records, and daily transaction records as assigned.
Take responsibility for store operations in the Store Manager’s absence, including directing store personnel and ensuring accurate sales transactions and appropriate donated-goods processing.
Perform cashier and merchandise-processing duties as needed.
Provide excellent customer and donor service, respond to questions about merchandise, and handle complaints appropriately.
Coach and train staff to meet agency expectations, including conducting individual and group training sessions.
Coordinate with production leads and maintain adequate store supplies; order merchandise or prepare replenishment requisitions as assigned.
Plan and prepare work schedules, assign specific duties, provide clear directions, and adequately supervise employees.
Perform store opening and closing procedures as assigned.
Ensure employees comply with security, sales, recordkeeping, company policies, CARF standards, and safety and security regulations.
Maintain safe working conditions, promote safety standards, train employees in safe work practices and lifting techniques, and maintain production areas for efficient operations.
Promote open communication at all levels in the store.
Meet assigned goals and qualitative and quantitative performance standards.
Report to scheduled work regularly and punctually and notify the manager of absences as soon as possible.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.