Supervisor - Lotus Lagoon

Loews Hotels•Orlando, FL

About The Position

The Supervisor of Pool Services supports the Manager in overseeing daily operations of the pools, hot tubs, and surrounding areas at Helios Grand Hotel. The role leads pool attendants and lifeguards during shifts, helps maintain clean and guest-ready facilities, monitors water quality, and provides welcoming, responsive service to guests. The Supervisor reinforces safety and service standards, supports scheduling and timekeeping, ensures compliance with local health regulations, and assists with emergency response protocols. The position requires regular attendance, participation in mandatory training sessions and meetings, and flexibility to work varying schedules, including nights, weekends, and holidays, according to business needs. Other duties may be assigned.

Requirements

Food and Beverage Restaurant experience is required.
Strong organizational skills.
Excellent guest service skills.
Ability to communicate effectively in English, verbally and in writing, with team members, leaders, and guests.
Ability to work a flexible schedule, including nights, weekends, and holidays as required.
Ability to regularly lift up to 45 pounds, bend, crouch, kneel, push, pull, and walk.
Ability to stand for extended periods during shifts.

Nice To Haves

One to two years of lead or supervisor restaurant experience.
Liquor and beverage knowledge.
Knowledge of Microsoft Office.
Experience working in high-volume Food and Beverage operations.

Responsibilities

Assist in daily operations of pools, hot tubs, and surrounding areas.
Monitor water quality and report issues to management.
Maintain cleanliness and readiness of pool decks, furniture, and amenities.
Greet guests and assist with poolside requests.
Respond promptly to guest concerns and escalate them when necessary.
Promote poolside offerings and seasonal activities.
Supervise pool attendants and lifeguards during shifts.
Provide on-the-job guidance and reinforce safety and service standards.
Assist with scheduling and timekeeping as directed by the Manager.
Enforce pool rules and monitor guest activity to ensure safety.
Maintain certifications and ensure team compliance with local health regulations.
Support emergency response protocols when needed.
Attend regularly in conformance with standards, mandatory training sessions, and meetings.
Perform other duties as assigned.