Supervisor, Part-Time - Princeton

Reformation • Princeton, NJ

1d • Onsite

About The Position

The part-time Supervisor at Reformation executes efforts required to achieve individual sales goals and contributes to an excellent customer experience. The role focuses on customer engagement, building long-term client relationships, representing the brand, and educating customers about Reformation’s sustainability values. The Supervisor also supports store operations, including inventory accuracy, loss prevention, attendance standards, and maintaining the selling floor and store environment. This position reports to the Store Manager and requires at least 20 hours per week across a minimum of three days, including weekends, with flexibility to work days, nights, weekends, and holidays when business needs require.

Requirements

• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• A driven approach to taking on new challenges and self-motivation for work and career.
• Availability to work at least 20 hours per week and at least three days per week, including weekends.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays when required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in generating clientele through customer engagement.
• Contribute to an in-store experience that surprises and delights customers.
• Deliver and foster excellent client experiences with a customer-first mindset and build long-term client relationships.
• Act as a brand ambassador by embodying brand values, engaging customers with the brand, sharing Reformation’s stories, and educating customers about sustainability.
• Maintain strong customer experience feedback and service evaluation scores through NPS.
• Support consistent inventory accuracy and controls in the store.
• Contribute to loss prevention in all areas of the business.
• Uphold the time and attendance policy.
• Ensure the selling floor reflects brand and concept standards.
• Share product knowledge with genuine enthusiasm.
• Communicate customer product feedback to help improve products and merchandising.
• Help maintain an inspiring store environment where products are easily accessible.
• Reflect Reformation’s core values and culture in all efforts.
• Maintain a professional, healthy, and productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities for growth.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed