Supervisor -Product

Skims•New York, NY

About The Position

The Supervisor drives daily results and leads moments on the sales floor while modeling excellent customer experiences. The role supports daily store operations, coaches Team Members, and helps create a high-performing, inclusive, and cohesive environment. The Supervisor works in partnership with store leadership to execute priorities, support team development, maintain product and operational standards, and contribute to store performance.

Requirements

Previous experience in a supervisory or management role in retail, preferably in fashion or a related industry.
Passion for the SKIMS brand and its mission to serve team members and customers through innovation and inclusivity.
Ability to lead by example and motivate a team in a fast-paced environment.
Excellent communication and interpersonal skills.
Focus on team collaboration and customer connection.
Ability to use sales data and feedback to improve team performance and business results.
Strong attention to detail and ability to uphold visual and operational standards.
Ability to share expectations, give feedback, and respond confidently to challenges.
Ability to embody SKIMS values and service approach in every interaction.
Ability to stand, remain physically active, move throughout all areas of the store, and be accessible to customers for 100% of the scheduled shift.
Ability to bend, reach, stretch, lift, carry, and move items up to 40 pounds regularly throughout the shift.
Open availability, including evenings, weekends, holidays, and overtime as needed.
Does not want to be an influencer.

Responsibilities

Deliver warm, intentional, and personalized customer service and model customer-focused behaviors for the team.
When assigned as Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
Ensure daily operational priorities are completed, including opening and closing procedures, accurate cash management, and store cleanliness.
Coach Team Members on selling behaviors, product knowledge, and styling support that connects product features to customer needs.
Provide feedback and support individual growth and learning agility within the team.
Help facilitate training and onboarding for new Team Members.
Reinforce store standards, brand values, and policies.
Maintain product knowledge and support product launches, restocks, and floor updates.
Help the leadership team achieve store KPI goals by tracking sales performance, setting team goals, and celebrating successes.
Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
Communicate openly and respectfully to help build a positive, inclusive team culture.
Resolve customer issues with empathy, speed, and ownership.
Support daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.