Product Support Supervisor

Papé Jobs•Morgan Hill, CA

7d•Onsite

About The Position

Pape’ Kenworth is seeking an organized and energetic Product Support Supervisor to lead its parts and service operations in Morgan Hill, California. The role oversees parts and service processes, financials, team development, and customer satisfaction. The supervisor works closely with the General Manager to discuss and monitor business goals and approaches. Day-to-day work includes monitoring freight expenses and inventory levels, filing claims, helping staff the parts and service departments, and scheduling training. The role focuses on ensuring customers have an excellent experience and get the equipment support they need. The successful candidate is a strong leader who can build positive relationships with customers and team members.

Requirements

Strong leadership skills with proven experience.
At least 3 years of inventory management experience.
A safety-first mindset.
Knowledge of heavy truck parts and a variety of services.
Prior operational experience and an understanding of budgeting, staffing, and personnel procedures.
Strong computer skills, including the Microsoft Office suite.
Ability to adapt leadership to unique situations.
Ability to maintain strong customer and employee relations.

Responsibilities

Supervise and manage parts and service processes, financials, team development, and customer satisfaction.
Work with the General Manager to discuss and monitor business goals and approaches.
Monitor departmental freight expenses and inventory levels.
File claims.
Help staff the parts and service departments.
Schedule training.
Ensure customers have an excellent experience and get what they need for their equipment.
Maintain positive relationships with customers and team members.

Benefits

Competitive pay based on skills, training, and experience.
401(k) and Roth 401(k) retirement plans with company match.
Medical, dental, vision, and prescription insurance.
Flexible Spending Accounts (Flex Plans).
Life insurance.
Short- and long-term disability insurance.
Employee Assistance Program.
Online and instructor-led training.
Tuition reimbursement for training programs.
Progressive vacation plans, sick leave, and paid holidays.
80 hours of vacation in the first year, prorated for new hires based on start date.
40 hours of sick leave.
7 paid holidays each year.
Vacation tiers that increase with seniority.
Advancement opportunities and a focus on promoting from within.
Training, mentoring, and continued learning opportunities.