Product Support Supervisor

Papé Group•Morgan Hill, CA

8d•$123,703 - $185,554•Onsite

About The Position

Pape’ Kenworth is seeking an organized and energetic Product Support Supervisor to join their team. This role involves leading a team, driving results, and providing excellent customer experiences. The company emphasizes investment in employee growth through training and support, offering competitive compensation, benefits, and work-life balance.

Requirements

Strong leadership skills with proven experience.
3 or more years of inventory management experience.
Safety First Mindset
Knowledge of heavy truck parts and a variety of services.
Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
Strong Computer skills, including Microsoft Office suite.
Leadership skills and ability to adapt to each unique situation.
Ability to maintain stellar customer and employee relations.

Responsibilities

Supervision and management of all parts and service processes, financials, team development, and customer satisfaction.
Work closely with the General Manager to discuss and monitor business goals and approaches.
Monitor departments’ freight expenses, inventory levels, and file claims.
Assist in staffing the parts and service departments.
Schedule training for team members.
Ensure customers have an excellent experience and receive the necessary support for their equipment.
Foster good relationships with both customers and other team members.