Supervisor(04222) - 2616 A Airline Blvd.
About The Position
The Supervisor supports General Managers, Assistant Managers, and crew through planned coaching, mentoring, and performance feedback. The role helps stores achieve operational excellence by reinforcing company policies and standards, identifying performance gaps, developing action plans, and coordinating support resources when needed. The Supervisor reviews financial and operational performance across stores, prepares and presents business updates, and uses profit-and-loss reviews and quarterly business reviews to help ensure stores meet operating plans. The role also partners with the Market Leader and field support teams to develop market business plans and drive average weekly sales (AWUS) growth through local store marketing and other market-development activities.
Requirements
- Minimum 3 years of multi-unit experience in the restaurant or retail industry.
- Experience ensuring operational effectiveness for multi-unit operations.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Plan coaching objectives before each store visit using the store planning tool.
- Provide on-the-job coaching to General Managers, Assistant Managers, and crew on key operations and management skills.
- Conduct annual performance appraisals and provide positive, constructive, actionable feedback.
- Provide professional development and career-track mentoring to General Managers and Assistant Managers.
- Reinforce execution of key company policies and standards across stores.
- Identify and diagnose ongoing operational gaps in underperforming stores and develop formal action plans to address them.
- Coordinate field support resources, including Field Trainers, Human Resources, and Operations Evaluators, where required.
- Review key financial variables when preparing for store visits.
- Analyze and track financial and operational data to identify meaningful business insights.
- Develop short executive presentations, such as in Excel or PowerPoint, to communicate trends and results.
- Present weekly financial and operational updates during Market Leader and area General Manager meetings.
- Use profit-and-loss reviews and quarterly business reviews to help ensure stores meet operating plans.
- Coordinate with the Market Leader and field support to develop market business plans.
- Drive the development and execution of Local Store Marketing initiatives.
- Coordinate Market Specialist resources to execute Local Store Marketing initiatives.
- Empower General Managers to lead Local Store Marketing, including building relationships with schools and community organizations.
- Coordinate with the Market Leader to identify and pursue new average weekly sales growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
