Supervisor - DFW Dallas/Ft. Worth Airport -Full-time

SmarteCarte Brand • DFW Airport, TX

3d • Onsite

About The Position

The Supervisor at Smarte Carte’s DFW Dallas/Ft. Worth International Airport location provides direct, tactical leadership for the labor force in passenger terminal areas. The role ensures daily operational performance goals are met through service, maintenance, collections, and communication, with the aim of improving productivity, vend quality, and the customer experience. The Supervisor also performs the Cart Associate duties of the staff they oversee. The position pays $22 per hour and requires availability for weekends and holidays as needed.

Requirements

• Proven leadership skills.
• Computer and smartphone proficiency.
• Excellent customer service skills.
• Effective verbal and written communication skills.
• Ability to obtain an airport badge.
• Valid driver’s license required.
• Ability to lift 40 pounds, push or pull 75 pounds, and walk and stand for the duration of the shift.
• Ability to work weekends and holidays as needed.

Nice To Haves

• Previous supervisor experience preferred.
• Cash control experience preferred.
• General knowledge of vended service products preferred.

Responsibilities

• Plan work schedules and assign duties to maintain adequate staffing and respond to changing workloads.
• Maintain a safe working environment by monitoring safety procedures and equipment.
• Perform Cart Associate duties, including collecting and transporting carts, assisting airport passengers, and lightly cleaning carts and rental equipment.
• Collaborate with workers and managers to solve work-related problems.
• Review work during the process and at completion to ensure it is performed properly.
• Explain regulations, policies, and procedures.
• Greet and assist customers and respond to customer inquiries and complaints.
• Maintain communication and cooperation with employees, facility management, airline management, and government officials, including CBP, TSA, and FBI personnel.
• Inspect carts, CMUs, Cushman vehicles, and other equipment; perform emergency maintenance, remove equipment from service when needed, and report maintenance needs.
• Assist with collections, count and record money, and document meter readings.
• Assess staff training needs and arrange or provide appropriate instruction.
• Perform other duties as assigned.

Benefits

• Group health insurance, including medical and dental coverage.
• Company-paid life insurance.
• Company-paid short-term disability.
• Matching 401(k).
• Paid time off.
• Paid sick time.
• Paid holidays.
• Wellness reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed