Supervisor - DFW Dallas/Ft. Worth Airport -Full-time
About The Position
The Supervisor provides direct, tactical leadership for the labor force in passenger terminal areas to meet daily operational performance goals. The role supports service, maintenance, collections, and communication to improve productivity, vending quality, and the customer experience. The Supervisor also performs Cart Associate duties, including collecting and transporting carts, assisting airport passengers, and lightly cleaning carts and rental equipment. The Supervisor plans staffing and work assignments, supports a safe work environment, monitors work quality, resolves work-related problems, communicates policies and procedures, and helps train staff. The position requires coordination with employees, facility and airline management, and government officials. It also includes inspecting equipment, reporting or addressing maintenance needs, and assisting with collections and financial records.
Requirements
- Computer and smartphone proficiency.
- Excellent customer service skills.
- Effective verbal and written communication skills.
- Ability to obtain an airport badge.
- Valid driver's license.
- Ability to lift 40 pounds, push or pull 75 pounds, and walk and stand for the duration of the shift.
Nice To Haves
- Previous supervisor experience and proven leadership skills.
- Cash control experience.
- General knowledge of vended service products.
Responsibilities
- Plan work schedules and assign duties to maintain adequate staffing and respond to changing workloads.
- Monitor safety procedures and equipment to maintain a safe working environment.
- Perform Cart Associate duties, including collecting and transporting carts, assisting airport passengers, and lightly cleaning carts and rental equipment.
- Collaborate with workers and managers to solve work-related problems.
- Review work during and after completion to ensure it has been performed properly.
- Explain regulations, policies, and procedures.
- Greet and assist customers and respond to customer inquiries and complaints.
- Maintain communication and cooperation with employees, facility management, airline management, and government officials, including CBP, TSA, and FBI personnel.
- Inspect carts, CMUs, Cushman vehicles, and other equipment; perform emergency maintenance or take equipment out of service; report maintenance needs.
- Assist with collections, count and record money, and document meter readings.
- Assess staff training needs and arrange or provide appropriate instruction.
- Perform other duties as assigned.
Benefits
- Group health insurance, including medical and dental coverage.
- Company-paid life insurance.
- Company-paid short-term disability.
- Matching 401(k).
- Paid time off.
- Paid sick time.
- Paid holidays.
- Wellness reimbursement program.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
