Supervisor - Reliant Medical Group

UnitedHealth Group•Worcester, MA

2d•$60,200 - $107,400

About The Position

The Supervisor oversees assigned employees and activities to ensure the efficient administration of medical office operations. The role coordinates clinical and administrative functions such as medical assistant duties, scheduling, electronic medical records, budgets, and related support services. The Supervisor independently coordinates process improvement initiatives, organizational rollouts, recruiting efforts, and corrective actions, contributes to budget planning, and provides leadership with updates on key metrics. The Supervisor directly oversees clinical and administrative staff, including hiring, training, scheduling, performance evaluations, and employee concerns. The role manages daily operations, staffing, patient access and service quality, compliance, payroll processes, equipment and supplies, provider schedules, and responses to patient feedback and concerns. It also leads staff communication and collaboration, supports financial and operational reporting, and plans and evaluates staffing and quality improvement initiatives. The position requires regular, reliable, and predictable attendance. It offers development opportunities and is part of Reliant Medical Group, within the Optum family of businesses.

Requirements

At least 3 years of experience in a relevant medical or healthcare setting.
Knowledge of medical terminology.
Experience with electronic medical records.
Demonstrated leadership ability, including problem-solving skills and the ability to communicate through written reports.
Excellent organizational, interpersonal, team-building, and communication skills.
Proven ability to address issues through project management and coordinate people and resources.
Proficiency in Microsoft Office, including Excel, Word, and Outlook, and practice management software.

Nice To Haves

At least 2 years of supervisory experience is preferred.

Responsibilities

Directly supervise clinical and administrative staff, including hiring, training, scheduling, performance evaluations, corrective action, and grievance resolution.
Provide staff direction, guidance, and leadership; encourage teamwork, motivation, empowerment, and self-directed work teams.
Promote continuous improvement by creating and following standard work processes and collaborating on best practices.
Collaborate with leadership and the People Team on performance management and corrective actions.
Train and support staff on policies, procedures, and software systems.
Contribute to employee engagement and model quality management.
Oversee daily clinical and support operations, including patient access, service quality, and cost control.
Manage staffing assignments according to patient care needs, practice volume, staff qualifications, and department policy.
Monitor compliance with organizational policies, safety, infection control, and regulatory requirements, and ensure SSAs are closed within expected timeframes.
Manage equipment, supplies, and maintenance for efficient operations.
Process payroll and ensure staff time off and time adjustments are accurately recorded; resolve discrepancies.
Analyze operational reports and develop responses related to appointments, referrals, quality initiatives, recalls, and patient feedback to improve workflows and scheduling.
Assist leadership with patient concerns, monitor and address complaints within the role’s responsibilities, and support patient satisfaction initiatives.
Maintain super-user status on current system software, verify provider appointment schedule accuracy, and train and support site or department members on procedures and software.
Lead regular staff meetings with appropriate leadership to communicate strategies and operational goals.
Build interdisciplinary relationships and liaise with physicians, nursing, and other supervisors to support clinical practice and service line initiatives.
Participate in budget planning, monitor expenditures, implement initiatives to meet financial goals, and resolve discrepancies.
Provide leadership with summarized updates on key performance indicators and operational outcomes, including monthly reviews of reporting tools and explanations of operational drivers or variances.
Apply systematic analysis to identify and resolve technical and operational issues and evaluate whether solutions achieve goals.
Develop and implement project plans and quality improvement initiatives.
Plan, implement, and evaluate daily staffing needs to support patient care.
Ensure the assigned area complies with policies, quality assurance programs, safety requirements, and infection control procedures, and has adequate equipment and supplies.
Perform similar or related duties as required or directed.
Pursue professional growth and development through educational programs, seminars, and other opportunities.
Maintain regular, reliable, and predictable attendance.