Supervisor ( Friday-Sunday 1st shift / ECOMMERCE EXP)

Metro Supply Chain Holdings USA•Columbus, OH

17h

About The Position

Metro Supply Chain is hiring a Supervisor to oversee all facets of weekend-shift operations. Reporting to the General Manager, the Supervisor leads health and safety, operational performance, customer relations, continuous improvement, and employee development. E-commerce experience is required. The available schedule is Friday through Sunday on the first shift. The role involves managing labor and workflow to meet production goals and budget targets, communicating shift information, overseeing order picking and packing, monitoring operational indicators, maintaining accurate labor records, coaching and evaluating employees, addressing disciplinary matters, and building customer relationships. The Supervisor is also responsible for maintaining a clean and safe workplace and fulfilling applicable supervisory duties under occupational health and safety, violence, and harassment laws.

Requirements

Five years of distribution experience.
At least two years of supervisory experience.
E-commerce experience.
Strong working knowledge of warehouse operations and leadership.
Time-management skills and ability to delegate.
Excellent leadership and organizational skills.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office, data-entry software, and MS software.
Proficiency with Warehouse Management Systems (WMS) and adequate knowledge of warehouse data systems.
Excellent analytical and problem-solving skills; solution-oriented approach.
Strong customer-service skills and leadership.
Ability to provide constructive criticism and feedback on performance.
Ability and desire to learn new methods and systems.
Exemplary attendance and punctuality.

Nice To Haves

Three-party logistics (3PL) experience.
Supervisory experience in a 3PL operations role.

Responsibilities

Schedule shift labor requirements to meet production goals within budgeted costs.
Conduct shift briefings to communicate relevant information to employees.
Assign tasks to operators and warehouse staff, track progress, and communicate estimated completion times.
Sequence orders according to priority shipments and customers to reduce driver wait times, rush loads, and late deliveries.
Hold team members accountable for proper picking and packing procedures and for meeting or exceeding client quality standards.
Track, analyze, and report daily and weekly departmental performance using KPIs and data collection.
Approve labor hours daily using Agile in accordance with company policies, maintain accurate records, ensure correct employee payment, and allocate costs to customer accounts.
Coach employees, provide daily feedback, and conduct performance appraisals.
Handle disciplinary situations appropriately and promptly, with supporting documentation.
Interact with customers to develop relationships, assess service requirements, and communicate as appropriate.
Maintain a clean and safe work environment.
Fulfill supervisory duties under occupational health and safety, violence, and harassment laws.
Monitor, achieve, and improve performance and activity indicators related to operational efficiency, quality, and safety.
Conduct effective dock meetings, motivate staff, and train employees on new procedures.
Provide management with feedback on group and individual performance according to standard operating procedures.
Participate in hiring, evaluating, training, restructuring, and occasional termination of team members.
Assume additional related responsibilities as required.