Supervisor ( Friday-Sunday 1st shift / ECOMMERCE EXP)

8f59aae9-9e10-4426-b389-654b09c90d57•Columbus, OH

1d•$70,000 - $80,000

About The Position

The Supervisor oversees all facets of weekend-shift operations, leading health and safety, operational performance, customer relations, continuous improvement, and employee development. The role reports to the General Manager and requires e-commerce experience. The available schedule is Friday through Sunday on the first shift. The Supervisor schedules labor to meet production goals within budget, communicates shift information, assigns and tracks work, and ensures orders are prioritized appropriately. The role monitors departmental performance and operational indicators, approves labor hours, maintains accurate records, coaches and evaluates employees, handles disciplinary matters, and works with customers to assess service requirements. The Supervisor also maintains a clean and safe workplace and fulfills supervisory duties under applicable occupational health and safety, violence, and harassment laws.

Requirements

E-commerce experience.
Five years of distribution experience.
At least two years of supervisory experience.
Strong working knowledge of warehouse operations and leadership.
Time-management skills and ability to delegate.
Excellent leadership and organizational skills.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office, MS software, and data-entry software.
Proficiency with warehouse management systems (WMS) and adequate knowledge of warehouse data systems.
Excellent analytical and problem-solving skills with a solution-oriented approach.
Outstanding customer-service skills and leadership.
Ability to provide constructive criticism and feedback.
Ability and desire to learn new methods and systems.
Exemplary attendance and punctuality.

Nice To Haves

3PL experience.
Supervisory experience in a 3PL operations role.

Responsibilities

Schedule shift labor to meet production goals within the budgeted cost structure.
Conduct shift briefings to communicate relevant information to employees.
Assign work to operators and warehouse staff, track task duration, and communicate estimated completion times.
Prioritize order picking based on priority shipments and customers to reduce driver wait times, rush-load delays, and late deliveries.
Ensure team members follow proper picking and packing procedures and meet or exceed client quality standards.
Track, analyze, and report daily and weekly departmental performance using KPIs and data collection.
Approve labor hours daily using Agile in accordance with company policies, maintaining accurate employee-payment records and customer-account cost allocations.
Coach employees, provide daily feedback, conduct performance appraisals, and handle disciplinary situations appropriately and promptly with supporting documentation.
Maintain close customer relationships and assess and communicate service requirements as appropriate.
Maintain a clean and safe work environment.
Fulfill supervisor duties under the Occupational Health and Safety Act, including duties relating to safety, violence, and harassment laws.
Monitor, achieve, and improve performance and activity indicators related to operational efficiency, quality, and safety.
Assume additional related responsibilities as required.
Conduct effective dock meetings, motivate staff, and train employees on new procedures.
Provide management with group and individual performance feedback in accordance with standard operating procedures.
Participate in hiring, evaluating, training, restructuring, and occasional termination of team members.