Supervisor -EVS & Beverage
About The Position
The Supervisor oversees Casino Beverage and EVS operations and personnel during an assigned shift, supporting efficient operations and providing excellent guest service. The role ensures compliance with regulatory requirements, internal controls, company policies and procedures, and Indiana Gaming regulations. The Supervisor leads staff, supports their development, addresses employee grievances in accordance with the collective bargaining agreement (CBA), and helps resolve guest concerns. The position also oversees safe service-equipment handling and proper sanitation of casino service areas, stays current on required training, and may assist with entertainment duties as assigned. The Supervisor is expected to be visible on the floor, proactive in identifying improvements, and to foster a positive, supportive work environment.
Requirements
- High school diploma or equivalent.
- At least three years of previous supervisory experience.
- Excellent interpersonal, problem-solving, critical-thinking, and decision-making skills.
- Strong oral and written communication skills.
- Proficiency with computers and Microsoft Office applications.
- Ability to work as part of a team, maintain a professional appearance, and lead a team effectively.
- Ability to work independently and respond calmly and make rational decisions when handling guest and employee conflicts.
- Ability to issue documentation and facilitate difficult conversations in accordance with the CBA.
- Ability to stand and walk for prolonged periods of 6–8 hours; respond to visual and aural cues; stoop, bend, kneel, crouch, twist, turn, and maneuver throughout the casino.
- Ability to lift and carry up to 40 pounds and perform manual tasks involving grabbing, gripping, typing, pulling, holding, pouring, tearing, sorting, and reaching.
- Ability to tolerate areas containing secondhand smoke, dust, loud noises, and bright lights.
- Ability to work a varied schedule, including holidays, nights, and weekends as needed.
Nice To Haves
- Knowledge of casino rules, regulations, and procedures pertinent to Casino Beverage and EVS.
Responsibilities
- Ensure departmental compliance with regulatory requirements, internal controls, policies, and procedures.
- Supervise staff performance relating to department procedures, customer service, and Indiana Gaming regulations.
- Coach and develop staff, lead them in performing their duties, and maintain required staff and supervisory training.
- Review and resolve employee grievances in accordance with the collective bargaining agreement.
- Assist patrons, investigate complaints, and provide resolutions; solicit and respond to guest feedback through direct interaction.
- Provide daily operational support to help ensure efficient operations and excellent guest service.
- Ensure service equipment is handled safely and with reasonable care.
- Communicate regularly with team members to support effective communication throughout the company.
- Oversee safe and proper sanitation of casino service areas.
- Ensure service surprises and delights guests.
- Serve as a role model and foster a positive, supportive work environment.
- Participate in entertainment duties as assigned.
- Maintain visibility on the floor and proactively recognize areas for improvement.
- Perform other job duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
