Supervisor -EVS & Beverage

Caesars Southern Indiana•Elizabeth, IN

12d•Onsite

About The Position

Supervises the operation and personnel in Casino Beverage and EVS on the assigned shift, providing support, assistance, and excellent guest service. Ensures departmental compliance with applicable regulations, internal controls, policies, and procedures; oversees staff performance, development, and training; and supports efficient daily operations. The position also responds to guest feedback and complaints, maintains safe and sanitary service areas, and helps create a positive, supportive work environment. Entertainment duties and other tasks may be assigned.

Requirements

High school diploma or equivalent.
At least three years of previous supervisory experience.
Excellent interpersonal, problem-solving, critical-thinking, and decision-making skills.
Strong oral and written communication skills.
Proficiency with computers and Microsoft Office applications.
Ability to work as a team player, maintain a professional appearance, and lead a team effectively.
Ability to work independently and make calm, rational decisions when handling guest and employee conflicts.
Ability to issue documentation and facilitate difficult conversations in accordance with the collective bargaining agreement.
Ability to stand and walk for prolonged periods of 6–8 hours.
Ability to respond to visual and aural cues.
Ability to stoop, bend, kneel, crouch, twist, turn, and maneuver throughout casino areas.
Ability to lift and carry up to 40 pounds.
Manual dexterity to grab, grip, type, pull, hold, pour, tear, sort, and reach.
Ability to tolerate secondhand smoke, dust, loud noises, and bright lights.
Ability to work a varied schedule, including holidays, nights, and weekends as needed.

Nice To Haves

Knowledge of casino rules, regulations, and procedures pertinent to Casino Beverage and EVS.

Responsibilities

Ensure departmental compliance with regulatory requirements, internal controls, policies, and procedures.
Supervise staff performance related to department procedures, customer service, and Indiana Gaming regulations.
Coach and develop staff, and lead employees in properly performing their duties.
Review and resolve employee grievances in accordance with the collective bargaining agreement.
Assist patrons, investigate complaints, and provide resolutions.
Provide daily support to help ensure efficient operations.
Ensure service equipment is handled safely and with reasonable care.
Communicate regularly with team members to facilitate effective communication throughout the company.
Oversee safe and proper sanitation of casino service areas.
Keep current with staff and supervisory training, including guest service, responsible gaming, safety and sanitation, and alcohol awareness.
Deliver service that surprises and delights guests.
Solicit and respond to guest feedback through direct interaction.
Serve as a role model and foster a positive, supportive work environment.
Assist with and participate in entertainment duties as assigned.
Remain visible on the floor and proactively identify areas for improvement.
Use sound decision-making and time-management skills.
Perform other duties as assigned.