Supervisor, Warehouse

Hologic•Marlborough, MA

About The Position

The Supervisor, Warehouse leads the warehouse team to ensure inbound, outbound, returns, inventory, and related activities are completed on schedule with timely system updates. The role places particular emphasis on coordinating the planning and execution of export orders shipped by parcel, ocean freight, and air freight. It organizes, plans, and prioritizes work to improve inbound, outbound, and warehousing operations using best practices, and tracks and reports metrics regularly. The position provides immediate supervision and advice to a unit or group of employees, directs subordinates using established guidelines and policies, administers company policies affecting employees, and may become actively involved in daily operations to meet schedules and resolve problems. It monitors warehouse operations, applies established procedures and judgment within defined policies, and is accountable for meeting objectives. The supervisor manages order execution, staffing, distribution planning, inventory accuracy and controls, and communication among production, corporate marketing and sales, and supply chain teams. The role also supports employee development, customer communication, continuous improvement, and compliance with applicable FDA regulations, ISO requirements, company policies, and quality system procedures.

Requirements

High school diploma or GED; an associate degree may also be held.
At least 5 years of experience in a manufacturing environment.
Proficiency in MS Office and ERP/logistics systems.
Knowledge of good inventory techniques and inventory computer systems and applications.
Ability to communicate effectively and promptly, verbally and in writing, tailoring communication to the audience.
Effective problem-solving and critical-thinking skills to handle unexpected challenges.
Time- and task-management skills to prioritize and complete multiple duties by their deadlines.
Experience in warehouse management and execution of domestic and international shipments.
Experience coordinating inbound and outbound shipments, including imports, with internal and external partners.
Judgment to resolve day-to-day problems.
Highly organized and detail-oriented.
Ability to meet the physical requirements of the role, including sitting; using hands to handle objects, tools, or controls; standing, walking, reaching, and stooping, kneeling, crouching, or crawling; and lifting, moving, or carrying products weighing up to 40 pounds.
Ability to work with exposure to moving mechanical parts, vibration, moderate noise, hazardous chemicals or other materials, and blood.
Wear safety shoes with impact and compression protection in designated areas.
Comply with applicable FDA regulations, ISO requirements, company policies, and quality system procedures.

Responsibilities

Manage the timely, quality execution of customer orders to meet scheduled pickup-ready and shipping dates and service levels.
Lead and direct daily activities of on-site logistics and distribution teams and applicable carriers.
Plan resources and adjust staffing to ensure orders ship on time and in full.
Lead dynamic slotting to prepare the warehouse floor ahead of orders arriving.
Drive change management and continuous improvement through best practices and regular KPI monitoring and reporting.
Maintain inventory accuracy and review inventory transactions for data integrity.
Manage expiration dates, identify and isolate soon-to-expire product, and maintain compliance with the requirement not to ship expired product.
Oversee the daily cycle-count program, publish results, reconcile and correct data, and implement corrective actions.
Maintain inventory location accuracy and transaction integrity; monitor and escalate aging inventory.
Support inventory control, cycle counts, SOX compliance, and FEFO and LEFO controls.
Maintain a clean and safe work environment for warehouse staff.
Coach, mentor, motivate, and develop subordinate personnel; provide ongoing feedback and feed-forward to remove barriers.
Set goals and review subordinate performance through the performance review process.
Coordinate long-term planning and resources for distribution plans across planning horizons of 0–12 months.
Manage communication between the production plant and corporate marketing, sales, and supply chain teams regarding production plans and demand changes.
Monitor and control ERP processes and manage team execution of distribution operations within deadlines.
Assess the impact of demand changes on production plans and capacity.
Oversee team members' daily activities and provide assistance as needed.
Address customer queries promptly, support customer satisfaction, and inform customers of shipping status and delays.
Conduct training for new hires when required.
Perform other function-related activities as reasonably required by business needs.